Scammers may call you directly on the phone and pretend to be representatives of a tech company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They'll probably ask you to install applications that give them remote access to your device.

If you get an email from Microsoft account team and the email address domain is @accountprotection.microsoft.com, it is safe to trust the message and open it. Microsoft uses this domain to send email notifications about your Microsoft account.

You can spend money in your Microsoft account to buy various products, services, software and content from the Microsoft Store. Products include Xbox, Surface, phones, PCs and accessories. Content includes some apps, games, movies, and TV shows.

Xbox Game Pass Standard includes all benefits of Xbox Game Pass Core, which gives you access to multiplayer games on your console. (Free-to-play games include online multiplayer without an Xbox Game Pass subscription.)

Learn how to contact Microsoft Store support to get help for your payment and billing issue.

To review app, game or subscription purchases, track orders or view and print invoices, sign in to the order history page on your Microsoft account dashboard. Tips: Make sure you sign in with the account you used to make the purchase.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web). For more info, see Shop and earn Microsoft Rewards points.

Installation media, such as a USB flash drive, can be used to install a new copy of Windows, perform a clean installation of Windows, or reinstall Windows. To create installation media, go to the software download website, where step-by-step instructions can be found.

Learn how to update your security processor or TPM firmware to protect Windows 10 and your device from attacks by malicious software.