Some app publishers of non-game products offer alternatives to the Microsoft payment platform for in-app purchases. These publishers can either offer both the Microsoft payment platform and an alternative billing platform OR offer only the alternative (non-Microsoft) billing platform. When making an in-app purchase using an alternative billing platform, any payment information saved in the ...

Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Support for Office 2021 will end on October 13, 2026. Learn more about your options for Office.

How prepaid subscription time converts when upgrading to Game Pass Ultimate or Game Pass Premium When you upgrade to a Game Pass plan that includes benefits of a subscription you already have, we'll convert remaining prepaid time and apply it toward your new plan at the current conversion ratio. See below for Game Pass Ultimate and Game Pass Premium upgrade details.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Tip Set up new passkeys first, then check your account for passkeys that no longer apply and delete them.

在 Xbox 購買時會跳出錯誤訊息或錯誤代碼，或是對在 Xbox 上使用 VPN 有疑問？ 了解它們代表的意義。

Learn how to sign in and create app passwords for Microsoft apps and devices that don't support two-step verification.