If you purchased a Microsoft 365 subscription from a third-party retailer, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.

You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognise.

Important: Starting March 5, 2025, Windows Subsystem for Android™ and the Amazon Appstore aren't available in the Microsoft Store. Find out if your country or region supports Android™ apps from the Amazon Appstore. The Amazon Appstore is available in select countries and regions.

The wrong Microsoft account was used. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard.

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more.

Learn how to set up a required password to prevent unauthorized purchases from Microsoft Store on PC or mobile device using Windows.

Users can accumulate purchase transactions from 1 April to 30th June 2021 and define the total accumulated value as an initial threshold value for each vendor separately. This value will be considered as part of the total transaction value to compare with the threshold limit.

Make sure you sign in with the account you used to make the purchase. If you bought a physical item from the Microsoft Store, and we're shipping it to you, you can check the status on the order history page.

When you're ready, here's how to uninstall the Amazon Appstore and mobile apps: Select Start > Settings > Apps > Apps & features. Find Windows Subsystem for Android™, select More > Uninstall. Uninstalling the Subsystem will also uninstall the Amazon Appstore and all mobile apps on your PC.

Learn how to change purchase sign-in settings for Microsoft Store on Windows to make a purchase without entering a password.