In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

Here are some ways to recognize a phishing email: Urgent call to action or threats - Be suspicious of emails and Teams messages that claim you must click, call, or open an attachment immediately. Often, they'll claim you have to act now to claim a reward or avoid a penalty.

If you bought and installed a game or app from the Microsoft Store on your Xbox console, sign in to your Xbox profile. If the game or app was installed from the Microsoft Store on your Xbox console by someone else in your house, have that person sign in to their Xbox profile.

Use our Sign-in Helper for quick assistance: If you’re having trouble signing in to your Xbox account, Sign-in Helper is the fastest way to get signed in. It will ask you for your email address or phone number, check your account for any problems, and tell you what you need to do to sign in.

Provides information for avoiding and reporting Microsoft technical support scams.

Find out how to resolve your Xbox purchase error when you’re trying to buy something from the Microsoft Store.

The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If it detects a problem with your account, we'll tell you what you need to do to solve the problem.

Use our Sign-in Helper for quick assistance: If you’re having trouble signing in to your Xbox account, Sign-in Helper is the fastest way to get signed in. It will ask you for your email address or phone number, check your account for any problems, and tell you what you need to do to sign in.

To activate using your digital license, you'll need to upgrade to Windows 11 Pro: Save your work and close any open apps. In the troubleshooter, select Upgrade to Windows 11 Pro. Select Start upgrade. The upgrade might take a while and you won't be able to use your device until it's done.

Learn how to fix error 0x80072EE2 so you can install an Xbox Game Pass game on a Windows 10 device or install the latest update to your Xbox console.