If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

If the option I forgot my PIN is not available, you must sign in with your password and then reset the PIN from the Settings app. Select Sign-in options and then select Enter your password.

If you see the error when trying to sign in with a Microsoft app, delete or uninstall the app. Then reinstall the latest version from Google Play, the Apple App Store, or the Microsoft Store for your PC.

Starting your device in Safe Mode can help troubleshoot sign-in problems. If you can sign in using Safe Mode, it means that basic device drivers and default settings weren’t causing the sign-in problem.

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If you see the message when signing in, choose one of these methods to add another way to sign in. In the window that pops up when signing-in, select Next and follow the prompts to add another way to verify it's you. On your computer, go to the Security info page of your MySign-ins dashboard.

On your remote screen, sign in using your work or school account credentials. After you complete your authentication on the remote screen, return to Authenticator to complete setup.

If you sign in to your account while traveling or if you install a new app that signs in with your account, you may get an alert. We just need you to provide a security code so we know it was you, and that your account is safe.

Use our Sign-in Helper for quick assistance: If you’re having trouble signing in to your Xbox account, Sign-in Helper is the fastest way to get signed in. It will ask you for your email address or phone number, check your account for any problems, and tell you what you need to do to sign in.