需要有关 Xbox 主机、Xbox 游戏或 Xbox 网络的帮助?了解如何与我们联系。

The type of support Microsoft provides depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Learn more about which products are included for home or for business.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Check the Xbox services, games, and apps for any service outages.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Developers have made amazing games and content for the Xbox network. To protect customers and developers, we provide a safe and secure way to make purchases in the Microsoft Store. To maintain this security, Xbox monitors for instances of marketplace theft or solicitation from the Xbox community.

Activation helps verify that your copy of Windows is genuine and hasn’t been used on more devices than the Microsoft Software License Terms allow. There are two methods to which you can activate your product: Online via the internet, and by using the Product Activation Portal. Online: When you begin activation, Windows will try to use your internet connection to activate online. If you have ...

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Microsoft Authenticator FAQs Caution A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your Authenticator to verify your identity on the call. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. No real ...

Learn how to request refunds for Xbox purchases, including eligibility requirements and the process for submitting a refund request.