If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

For Microsoft 365 Family or Personal subscriptions: Select Install premium Microsoft 365 apps and follow the prompts to install or reinstall the desktop apps. On the Microsoft 365 subscription tab, select Manage. From here you can: Renew your subscription with a prepaid code or card. Learn more.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Your shared Friends & Family subscription must be active on August 15, 2023, to be eligible. If you’d like to cancel or change your membership, visit your Microsoft account. We’ll send a personalized code (or more than one code) to your Xbox account on console and the Xbox app on PC.

Use these privacy settings to manage how others see a member’s Xbox profile, who can communicate with them, and how they can interact with their content. Note To manage a member's settings, the account must be added to the console before proceeding with the steps below.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web). For more info, see Shop and earn Microsoft Rewards points. Explore the earn page and the points breakdown page.

For a full list of games available to pre-order today, visit the Xbox Games Catalog page. To view details of any pre-order bonus offers available, go to the game details or bundle details section at the bottom of the game info page. To browse available Xbox games, go to:

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

All about the Xbox app for Windows. Minecraft. How to install or uninstall a PC game. PC Game Pass FAQ. Get to know Game Bar on Windows. Game-specific help for Windows 10/11. Cross-network play on Windows devices and Xbox consoles. How to use cloud gaming. Use Game Bar to capture game clips and screenshots on Windows.

From free shipping and returns to our 60-day price protection, we’re here to help you do more with best-in-class devices, software, games, and resources. Check out what the Microsoft Store has to offer: Shopping and purchase support | Product setup and training | Small business support.