Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Use the Office offline installer to install Office 2016 or Office 2013 if you don't have an active Internet connection or you're having problems with slow speed or unreliable connections.

Change from a 32-bit version to a 64-bit version or vice versa. Activate Windows. Fix Bluetooth problems in Windows. Learn how to install, reinstall, or activate Microsoft 365 or Office 2019 on a PC or Mac.

In Windows 11, apps don't automatically get added to your desktop. Learn how to pin apps to your desktop or taskbar in Windows 11 or Windows 10.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.

A Subscribed badge means a Microsoft 365 subscription such as Microsoft 365 Family or Personal is already associated with your account and you can access many of your subscription benefits including installing the desktop apps.

通过Microsoft 365 个人版或家庭订阅，你将始终拥有 Microsoft 提供的最新现代生产力工具，其中包含最新的功能、修补程序和安全更新。 你还可以获得常年技术支持和 1 TB 的云存储空间来存储文件和照片，无需额外付费。

Use the Xbox mobile app, the Xbox Game Pass app, or the Microsoft Store on PC to remotely install games—so your games are ready when you are. Here’s how to get your console and Windows device ready for installations that you’ll be able to start from your phone or mobile device.

如果你从第三方零售商（如 Amazon、Apple、Best Buy 或 Google Play）购买了 Microsoft 365 订阅，请直接与他们联系以管理你的订阅和计费。 Microsoft 无法取消或帮助打开或关闭第三方零售商所售订阅的定期计费。