If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

If you've received a notification in Skype stating Support for this version of Skype is ending soon , please update to the latest version. If you're unable to update, you can also sign in to Skype on a supported device . To update to the latest version :

Add flair to your email with emojis. Outlook for Microsoft 365 Outlook 2021 Outlook 2019 Outlook 2016. Windows 10 and 11 contain a large set of emojis. To insert one: Put your cursor where you want the emoji. Hold Windows key + . (period) to open the Windows Emoji picker.

Check this page for details on the status of Xbox features and functionality.

If you're in Windows 11 and you're having problems with an app from Microsoft Store, consider these updates and fixes. First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented. Make sure Windows is up to date.

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

You can link your social media account in one of two ways: Use the Xbox mobile app to scan the QR code. Select the Link option which will launch the Microsoft Edge app on Xbox. You can choose to link your Discord, Reddit, Steam, Twitch, or other social media account.

Use the Office offline installer to install Office 2016 or Office 2013 if you don't have an active Internet connection or you're having problems with slow speed or unreliable connections.