Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

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Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

Am I eligible for a Microsoft subscription refund? To check refund eligibility on a subscription you purchased from Microsoft, you will need to cancel it first.

Find out which third-party streaming services offer cloud gaming for Xbox titles.

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Find the official Microsoft licensing terms for Xbox and gaming applications for mobile devices and iPads.