Learn what to do if you find charges you don't recognize from Microsoft.

Download the Gaming Services Repair Tool for PC using the link below. Choose your save destination and then go to that destination to open the file after the download is complete. If you enter “Y”, enjoy your time gaming!

了解如何兑换礼品卡、代码或 Office 产品密钥，以及如何在 Microsoft Store 在线商店、Windows 或 Xbox 上花费余额。

Click the link below to go to Microsoft Support and select Investigate a charge on any card you own. Follow the instructions to sign in to Manage your payments and use the Investigate feature.

To fix this problem, you’ll need to reset the Store, clear the Store cache, and run the Windows Update troubleshooter: To clear the Microsoft Store cache, press the Windows Logo Key + R to open the Run dialog box, then type wsreset.exe and select OK.

可能有资格退货、退款或换货的物理物品包括 Xbox 主机、耳机和控制器等配件，以及从 Xbox 应用商店购买的游戏光盘。 这是否解决了问题？ 仍然需要帮助? 在线聊天或请求通话 (如果可用)。 如果无法按您期望的方式与我们联系，请试用此页面上的辅助功能 Answer Desk 选项。 与我们联系. 用于解答 Xbox 问题的可获取的帮助和资源。 了解如何从 Xbox 应用商店申请购买的退款。

In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

如果您移至新的國家/地區，在購買之前，請確定您的帳單地址和付款選項符合您的新地區。

The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.

了解 Xbox 云游戏在 Android、Apple 和 Windows 设备以及 Xbox 主机与智能电视上如何运行的工作原理。