Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Microsoft is committed to advancing security standards and as such, we will start phasing out SMS as a method of authentication and account recovery for personal Microsoft accounts. Why is SMS no longer a method of authentication and account recovery for a personal Microsoft account? Microsoft believes that the future of authentication is passwordless, secure, and user-friendly. SMS-based ...

了解為什麼無法從 Microsoft 帳戶移除付款方式。

Summary A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This is a 48‑digit number that lets you regain access to your drive.

從在 Steam 上購買的遊戲連結帳戶 開啟 Steam, 然後啟動支援 Xbox 帳戶連結的遊戲 (例如，Gears 5)。 收到系統提示時，請登入 Xbox 網路。 在遊戲的功能表中選擇帳戶連結選項。 當出現 Steam 帳戶連結重疊時，選取 [是，繼續]。 選擇您要追蹤的好友。

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Sign in to the Microsoft account you want to update. Microsoft account Go to Payment & billing and select Payment options. You can add or edit payment methods from here. Under Payment methods, you can Add a new payment method, View or edit card, or Remove card. Enter your updated info, and select Save.

Learn how to find a Windows product key for activation, and when you'll use a digital license instead.

If you can't connect to Xbox Live on your Xbox 360 console, we can help you resolve issues that prevent a connection or cause poor connection quality.

Learn how to manage your Microsoft 365 subscription and billing if you purchased it through a third-party retailer.