If you recently purchased a Windows device that includes Xbox games or PC Game Pass, use the steps below to find and redeem your Digital Direct offers. Select the Microsoft Store icon on the taskbar, or, in the search box on the taskbar, type Microsoft Store, and then select it from the results.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Installation media, such as a USB flash drive, can be used to install a new copy of Windows, perform a clean installation of Windows, or reinstall Windows. To create installation media, go to the software download website, where step-by-step instructions can be found.

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Most popular. Xbox subscription cancellations and refunds. Request a refund for digital games. Check your Xbox purchase history. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Get help with a digital code or gift card. All about Xbox Game Pass Standard.

Some Office 2019, Office 2016, and Office 2013 products come with a product key. If yours did, before installing Microsoft 365 for the first time, sign in with an existing or new Microsoft account and enter your product key at office.com/setup. Redeeming your key is what links your account with Microsoft 365 so you only have to do this once.

If you get a payment error for a pre-order, or if you want to try another way to pay for a purchase, here's how to update a payment method: Sign in to the Microsoft account you want to update. Go to Payment & billing and select Payment options. You can add or edit payment methods from here.

When you upgrade to a Game Pass plan that includes benefits of a subscription you already have, we’ll convert remaining prepaid time and apply it toward your new plan at the current conversion ratio. See below for Game Pass Ultimate and Game Pass Standard upgrade details.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.