Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

How to redeem a code on Xbox Series X|S and Xbox One. Press the Xbox button to open the guide, and then select Store. Press the View button to open the side menu, and then select Redeem. Enter the 25-character code, select Next, and then follow the prompts.

With a Microsoft or Xbox gift card, you let the lucky recipient choose the gift they want. To buy a gift card, visit: Microsoft and Xbox gift cards. Note Microsoft Store links may not be available in all markets. Make sure to check the product page for info about availability in your region.

Download and install the new Microsoft Edge. Make sure you have administrator privileges on your device and do the following: Go to the Microsoft Edge web page to download and install Microsoft Edge on your Windows, macOS, iOS, or Android device.

Update the device driver. In the search box on the taskbar, enter device manager, then select Device Manager. Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update. Select Search automatically for updated driver software. Select Update Driver.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Find solutions to common problems, or get help from a support agent.

了解如何兌換禮品卡、代碼或 Office 產品金鑰，以及如何在 Microsoft Store 線上、Windows 或 Xbox 上支付餘額。

The primary cardmember’s Microsoft account associated with the Xbox Mastercard will automatically get upgraded to Level 2 for their Microsoft Rewards account after activating their Xbox Mastercard. For more information about Microsoft Rewards, including Level 2 benefits, visit: Microsoft Rewards.