If you move to a new country or region, make sure your billing address and payment option match your new region before making a purchase.

Repeat the steps above, but replace Google Play Store in step 3 with Google Play services. Try to download the app again. Clear the Google Play Store data If cleaning the cache of the Google Play Store and Google Play Services doesn't resolve the issue, try clearing the Google Play Store data: Open the Settings menu on your device.

How do I protect against tech support scams? What are the warning signs of tech scams? Get Copilot's help avoiding tech support scams. Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into unnecessary technical support services to supposedly fix device or software problems that don't exist.

The table below illustrates the differences between the NAT types and, based on your NAT type, who you can play multiplayer games with and hear in a party chat. Open NAT: You're able to play and host multiplayer games with people who have any NAT type on their network.

Criminals use phishing attacks, malware, and tech support scams to try and steal your information and your money. Learn how to stop them.

Microsoft Defender's web protection helps protect you against malicious sites that are being used for phishing or spreading malware. Available on Windows, Android, and iOS.

You're legally a minor in your current country or region and won't be a minor in the new region, or vice-versa. You can't fix errors related to backward compatibility by changing your account region. For more info about backward compatibility, see the Top frequently asked questions about this.

Run the Windows Store Apps trouble-shooter If you experience problems with a game app, or if you're unable to open the Store, try running the Windows Store Apps trouble-shooter. It can automatically identify and fix some problems with apps and the Microsoft Store. It's only available in English, but it works on PCs running any language.

To check if your PC is authorized, see Add a device to your Microsoft account. See also Fix problems with apps from Microsoft Store Need more help? Contact Support For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Contact your credit card company or bank and make sure that the payment method you're using was activated, that it has available funds, and that the transaction isn't being blocked for some reason. If your bank or financial institution isn't blocking the transaction, try the next solution.