Using a one-time password code increases account security. This is called two-step verification. Add Authenticator as the only way to sign in - just tap an approval on your phone to sign in. This is called going passwordless. You now need to have the latest version of Authenticator to add an account. Download it here.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognise.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office. Tell us your problem so we can get you the right help and support.

Any content distributed via the Xbox 360 Store is no longer available for purchase. This includes games, trials, add-ons, avatar items, apps, gamerpics, game trailers, and videos.

In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

Find out how to resolve your Xbox purchase error when you’re trying to buy something from the Microsoft Store.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Some apps and games in Microsoft Store have the option for in-app purchases for things like extra tokens or coins.

Learn about error 80070428 and what to do if you see it while trying to download system updates, recover your profile, or make an Xbox Live purchase on your Xbox 360.