In the case of any payment issues or additional questions regarding an app's alternative (non-Microsoft) billing platform (s), please contact the app publisher.

In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

If you bought and installed a game or app from the Microsoft Store on your Xbox console, sign in to your Xbox profile. If the game or app was installed from the Microsoft Store on your Xbox console by someone else in your house, have that person sign in to their Xbox profile.

The Xbox app on mobile helps you set up new consoles and lets you buy games and add-on content, subscribe to Game Pass, and redeem perks. You can also chat with friends, share clips, and use the app as a remote control for your console.

Scammers may call you directly on the phone and pretend to be representatives of a tech company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They'll probably ask you to install applications that give them remote access to your device.

If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your "issue" fixed, it's better to be safe and not click any links or provide any personal information. Important. Never call a number provided in an error message.

You'll use the same checkout process for in-app purchases as you use to buy apps and games in the Microsoft Store app, and most in-app purchases will be charged to the payment method selected for your Microsoft account.

When you add an app to Teams, check if additional features are available through subscription. You can purchase subscriptions for yourself, your team, or your organization directly from Apps.

If you purchased a Microsoft 365 subscription from a third-party retailer, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.

If you need to restore a previous purchase of Microsoft 365 apps or Copilot Pro on your Mac, iPhone, or iPad you might be able to do that through the app store. Here's how.