If you did something that violates the Microsoft Services Agreement, your account may have been suspended, or under extreme circumstances, your device may have been banned by the Xbox Live Policy & Enforcement Team. For more info, see Microsoft’s Code of Conduct Explained for Xbox Live Customers.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

Select your Xbox profile (or select Choose a profile and sign in to your account). Select My profile > Customize profile, and then select your current gamertag. Under Choose your new gamertag, enter the gamertag that you want in the available text box, and then select Check availability.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Here's how Xbox Game Pass subscribers can extend their Game Pass subscription benefits to friends and family. At home: Make your primary Xbox (if you have more than one) your home Xbox, which gives anyone who signs in to the console with their profile the ability to use your Game Pass subscription.

This article is for Steam Deck device owners interested in getting Xbox Cloud Gaming (Beta) and Microsoft Edge installed and set up on your device. It provides detailed, step-by-step instructions for the entire process and includes official art from Microsoft Edge and Xbox to make your new shortcuts stand out.

You can connect your console to the Xbox network with a wired or wireless connection. Wired connection: A wired network connection is the fastest and most reliable way to connect to the Xbox network. For a wired connection, you use a network cable to connect your console to a router or modem.

Cast to a display from a Windows PC. You can wirelessly connect your PC to a TV, projector, or other kind of external display that supports Miracast. Turn on your TV, projector, or other display. If you're using a Miracast dongle or adapter, make sure it's plugged in to the display.

Check here for the known game issues that we're currently tracking and find out what you can do about them. Need help with an Xbox console, an Xbox game or Xbox network? Find out how to get in touch with us.