Starting February 2026, we will introduce Jailbreak/Root detection for work/school Entra credentials in Microsoft Authenticator. This change enhances security by preventing Authenticator Entra credentials from functioning on jailbroken or rooted devices. Learn more.

Age verification is a process that confirms that your account meets the minimum age requirement using approved verification methods. It's required in certain regions when users sign in to a Microsoft account where local laws mandate it. This helps provide customers with age-appropriate experiences. Keep our communities safe and welcoming.

Learn how to open encrypted emails. Outlook protected messages have a banner at the top of the message that informs you of restrictions. Outlook should open the message like normal. Otherwise, follow instructions for opening encrypted or protected mail.

Find everything you need to manage your Microsoft account, Xbox profile, and more.

For Unified/Premier, you may create a ticket online or contact our support by signing in to Engage Center. Select a region below to find a customer service phone number in your country/territory. Last updated: February 9, 2026. This page provides support links for home users and support phone numbers for business users.

We are releasing a new Xbox Update Preview to the Omega ring today. Continue reading below to learn all about what's included with this update. Note If you have enabled Keep my console up to date, the update will download and install automatically.

If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Enter your username at the sign-in prompt and select Next. Select Send notification. You will be prompted to Check your Authenticator app and may also be shown a number.

Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded.

Open Microsoft Edge and ensure your profile belongs to a Microsoft personal account. Select the three dots in the top right corner next to your profile image and then Settings. Select Passwords and autofill then select Microsoft Password Manager. You may need to enter your device PIN or password.

We are releasing a new Xbox Update Preview to the Alpha Skip-Ahead ring today. Continue reading below to learn all about what's included with this update. Note If you have enabled Keep my console up to date, the update will download and install automatically.