Restore account credentials from Microsoft Authenticator You can restore or recover your account credentials saved by Microsoft Authenticator. Note: You can only backup and restore on the same device type. For example, accounts backed up using an iOS device cannot be restored on an Android device.

Find out what to do when you receive a “Call us overprotective” message when signing in to Xbox.com.

You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors.

Using Authenticator as a way to sign in If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Go to the site where you want to sign in. Enter your username at the sign-in prompt and select Next. Select Send notification.

If this is the first time you're setting up Authenticator, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). Allow the app to use the camera so that you can take a picture of a QR code in one step.

To install Authenticator on your iOS device Scan the QR code or download and install Authenticator from the Apple app store. Get the app

Get answers to some basic questions about what two-step verification is, and how to set it up and use it to help keep your Microsoft account more secure.

Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

These steps will help guide you when filling out the account recovery form.

This page provides support links for home users and support phone numbers for business users.