Provides information for avoiding and reporting Microsoft technical support scams.

A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

Find out how to update your Microsoft account if you’re moving to a new country or region and about the impact of changing regions.

Need help with an XBOX console, an XBOX game, or XBOX network? Find out how to get in touch with us.

Summary A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This is a 48‑digit number that lets you regain access to your drive.

Support for Windows 10 has ended on October 14, 2025. Learn more about your options for Windows 10.

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

Get help for the account you use with Microsoft. Find how to set up Microsoft account, protect it, and use it to manage your services and subscriptions.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Work/school account help Walk me through how to manage security info. Tell me about tips and suggestions for My Account portal How can I reset own password?