Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to troubleshoot issues redeeming Xbox digital codes and gift cards.

Learn how to recover a hacked or compromised account, what to do next, and how to prevent your account from being compromised in the future.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Learn what you can do if you're not receiving account aign-in verification codes.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription.

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.

Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.