Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Mobile device or work phone call: Enter your mobile device number and get a phone call for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a phone number, see Set up security info to use phone calls.

Download Microsoft Authenticator. Important: Microsoft no longer supports Authenticator versions that are more than one year old. Always keep your device up to date. Android iOS.

Choose the Xbox app from the results to open the app. Select your gamerpic, and then select Settings. Select Redeem under Redeem a code. Enter the 25-character code, select Next, and then follow the prompts. Note You can’t redeem a code on the Xbox app for mobile at this time.

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Follow these steps to reset your Microsoft account password. Follow the steps on this page to change the Microsoft account email address or phone number (also known as your account alias or username) that you use to sign in.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Learn how to add user accounts in Windows 10 and Windows 11. With an account, each person has separate files, browser favorites, and a private desktop.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.