Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

In Windows Media Player, you can play audio CDs, data CDs, and data DVDs that contain music or video files (also known as media CDs). You can also play video CDs (VCDs), which are similar to DVDs, although the video quality isn't as high.

The PC Game Pass plan gives you access to a set of high-quality PC games on Windows 10/11 devices. The best way to experience PC Game Pass is in the Xbox app for Windows, available for download from the Microsoft Store or at: Xbox app for Windows.

There are two ways to open Registry Editor in Windows 10: In the search box on the taskbar, type regedit, then select Registry Editor (Desktop app) from the results. Right-click Start , then select Run. Type regedit in the Open: box, and then select OK.

Get help with a damaged or unreadable code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Game Pass Ultimate or a supported free to play game is required for cloud gaming. See what else you can do to get the most out of your subscription.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

How to redeem the Ultimate code on your console: Note If you see a notification on the Home screen about your Ultimate code, select the message and go to step 4. Sign in to your Xbox console with the Xbox account that you used for Game Pass Friends & Family.