Fix OneDrive sync problems - Microsoft Support
Learn how to fix common OneDrive personal or OneDrive for Business sync problems.
Applies To:
OneDrive for Business 24, OneDrive for Business, SharePoint Server Subscription Edition, SharePoint Server 2019, SharePoint Server 2016, SharePoint Server 2013 Enterprise, SharePoint in Microsoft 365, Office for business, Office 365 Small Business, Microsoft 365 admin, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows, SharePoint admin center, SharePoint in Microsoft 365 Small Business
Fixes or workarounds for recent issues in OneDrive
Some users are unable to hide, remove, or stop sharing files that appear under the OneDrive Shared files tab. Affected users are also unable to report unknown shared files as spam. We are working on fixing the problem and hope to have the issue resolved by the end of January.
Applies To:
Microsoft365.com, Microsoft 365 admin, OneDrive (work or school), OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows
Troubleshoot OneDrive Sync Issues: Stuck on "Processing Changes"
Learn what you do if OneDrive shows “Processing changes" for a long time.
Applies To:
OneDrive for Business 24, OneDrive for Business, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows
Troubleshoot OneDrive error: "This file can’t be synced"
Learn what to do if OneDrive shows "this file can't be synced".
Applies To:
OneDrive for Business, Microsoft365.com, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive for Windows
Reset OneDrive - Microsoft Support
If you have issues with the app syncing your files or camera roll to OneDrive, you can reset it. Go to Profile > Settings > Account (and if you have more than one set up, select the account to reset)
Applies To:
OneDrive for Business 24, OneDrive for Business, SharePoint Server Subscription Edition, SharePoint Server 2019, SharePoint in Microsoft 365, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows
OneDrive won't start - Microsoft Support
After you install the OneDrive sync app (onedrive.exe) to sync your OneDrive for work or school files or update your operating system, you may experience one or more of the following symptoms: No synchronization of files occurs, and no error message is displayed.
Applies To:
SharePoint in Microsoft 365
Fix SharePoint Online sync problems - Microsoft Support
If you don't sign in with a Microsoft 365 account, read how to Fix OneDrive sync problems. If you see this icon in your taskbar, read this article to learn more.
Applies To:
SharePoint in Microsoft 365
Fix OneDrive sync problems on Mac - Microsoft Support
We're sorry that you're having trouble syncing your OneDrive. To help get you syncing again, follow the steps below to unlink and re-link your Mac to OneDrive.
Applies To:
Microsoft Office, OneDrive for Mac
Can't sign in to OneDrive - Microsoft Support
Can't sign in to OneDrive If you cannot sign in to your OneDrive sync app, or the sync app says OneDrive is not connected, follow these steps to get signed in again.
Applies To:
OneDrive for Business 24, OneDrive for Business, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows
OneDrive help & learning
Explore OneDrive support, help, and learning resources. Learn how to protect your important files, documents, and memories with OneDrive.