Applies To: Surface Pro, Surface Laptop
If your Surface isn’t working correctly, the Surface Repair Tool can help you quickly find and fix many common issues. This easy-to-use tool guides you through a series of checks to identify problems and recommend solutions so you can get your device back to normal.
Note
The Surface Repair Tool is compatible with the latest Surface device models. When you run the Surface Repair Tool, it automatically checks whether the device is supported. If the device is not supported, continue to use the Surface Diagnostic Toolkit.
Run the Surface Repair Tool
- Select Start , search for Surface Repair Tool, then select it in the list of results. If it's not already installed, you can download it from Microsoft Store.
- Follow the on-screen instructions in the Surface Repair Tool.
What does the Surface Repair Tool test?
The Surface Repair Tool checks different parts of your Surface. You can skip the tests that don't apply to your issue. Tests include:
Battery
Keyboard
Display
Camera
Sound
Sensors
Touch
Wireless
Touchpad
Storage
USB
Video out
Driver Health
Bluetooth
Explore additional troubleshooting options
If your Surface still isn’t working properly, there are additional steps to take:
Reset Surface
Try resetting your Surface. To learn how, see Reset or recover your Surface and follow the recommended steps, or see Creating and using a USB recovery drive for Surface to reset your device to factory settings and drivers.
If you've reset your Surface and you are still experiencing issues, you'll need to submit a service order.
Submit a service order
There's one last step you can take. If these solutions didn't resolve the problem, service and support options may be available to assist you.
Note
If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.
Send to Microsoft
To prepare your device for shipping to Microsoft, you can check your device warranty, create a service order, and print a shipping label.
Find in-person support
In some countries, Microsoft offers in-person service centers. Options may include professional hardware inspection, troubleshooting, and system recovery.
Self-repair
If you're technically experienced and have the right tools, Microsoft has a range of replaceable components and service guides that enable you to perform the repairs.
To learn more, go to How to get service or repair for Surface.