Logga in med Microsoft
Logga in eller skapa ett konto.
Hej,
Välj ett annat konto.
Du har flera konton
Välj det konto som du vill logga in med.
Engelska
Vi beklagar. Den här artikeln är inte tillgänglig på ditt språk.
Why are recurring merchant payments failing? [for Indian customers]

A new Reserve Bank of India (RBI) policy effective October 1, 2021 regarding recurring payment authorizations means that any existing automatic recurring payments will fail for purchases. Only payments meeting the new standard will be completed successfully. For Skype, this affects Auto Recharge for Skype Credit, Monthly Subscriptions, and Skype Numbers.

To correct this issue, select the type of recurring payment.

Auto-recharge for Skype Credit will no longer function. To purchase Skype Credit, you will now manually purchase Skype Credit whenever you need more Skype credit.

If your Skype Number has not yet expired and your purchase has not yet failed, you can change your payment method to continue using your Skype Number.

If your Skype Number has expired, you can purchase a new Skype Number . After you purchase your new Skype Number, the payment process will be the same as your old Skype Number.

For Skype Subscriptions, you can purchase a new subscription (or the same subscription again), and the billing and recurring payments going forward will continue without incident.

Behöver du mer hjälp?

Vill du ha fler alternativ?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Hade du nytta av den här informationen?

Vad påverkade din upplevelse?
Genom att trycka på skicka, kommer din feedback att användas för att förbättra Microsofts produkter och tjänster. IT-administratören kan samla in denna data. Sekretesspolicy.

Tack för din feedback!

×