Last Updated: September 12, 2023
ISSUE
When you start a new email and select the From field drop down to switch to another account, Outlook prompts “Retrieving templates from server”.
STATUS: FIXED
As of the Public Update on September 12, 2023, fixes are now available in all channels:
|
Channel |
Version |
Build Number |
|---|---|---|
|
Current Channel and Monthly Enterprise Channel |
Version 2306 |
16512.10000 |
|
Semi-Annual Enterprise Channel & Semi-Annual Enterprise Channel (Preview) |
Version 2302 |
16130.20766 |
|
Semi-Annual Enterprise Channel |
Version 2208 |
15601.20772 |
To see the versions at respective channels refer to Update history for Microsoft 365 Apps (listed by date).
Note: If you reverted the Office build to mitigate the issue, make sure to re-enable updates by selecting File > Office Account > Update Options > Update Now.
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