Use the dial pad to make a call in Microsoft Teams
Make phone calls directly from Microsoft Teams using the dial pad, just like a traditional phone. You can call phone numbers, search for contacts by name, or start group calls with multiple people — all from the Calls section in Teams.
Call a phone number
Dial an external or internal phone number directly from the Teams dial pad.
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Select Calls
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Enter the phone number using the dial pad or your keyboard.
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Select Call.
Tip:Â You can enter numbers using your physical keyboard, the on-screen dial pad, or paste a number from your clipboard.
Call a contact by name
Search for someone in your organization or contacts list without their phone number.
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Select CallsÂ
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In the dial pad, start typing the person's name.
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Select the person from the dropdown.
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Select Call.
Note:Â The contact dropdown is not available when using a laptop's touch screen to enter text on the dial pad. Use your keyboard to search for contacts by name.
Start a group call
Call multiple people at once by adding them before you dial.
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Select CallsÂ
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In the dial pad, enter a name or number and select the person from the dropdown.
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Continue adding names or numbers for each person you want to include.
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Select Call to start the group call.
Use multiple phone lines
If your admin has assigned more than one phone number to your account, all your lines appear in the Calls view. You can choose which number to call from and see activity across all your lines in one place.
Choose which line to call from
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Select Calls
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At the top of the Calls view, select the number tab for the line you want to use, or select the dropdown next to Call as myself under the dial pad.
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Dial the number or search for a contact, then select Call
Tip:Â Choosing a local number when calling customers in a specific region makes the incoming call appear local, which can help build trust.
Return a call from a specific line
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In your History, find the call you want to return.
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Select the call dropdown next to the entry.
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Choose which of your assigned numbers to call back from.
Identify which line a call came in on
Each entry in your call history includes a tag showing which phone number the call was made from or received on. When you receive an incoming call, the notification shows which of your lines is being called. This helps you tailor your greeting based on the role or region associated with that number.
Note:Â Your admin can assign up to 10 phone numbers to your account. Contact your IT admin to set up additional lines.
Use the dial pad during a call
Access the dial pad mid-call to enter extension numbers, navigate phone menus (IVR), or enter DTMF tones.
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While on a call, go to your call controls at the top of the call window.
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Select Dial padÂ
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Use the on-screen dial pad to enter tones (for example, "Press 1 for Sales").
Emergency calling
Important:Â You won't be able to make a 911 emergency call if Teams isn't connected to the internet. To learn more about emergency calling in Teams, see Manage emergency calling.
Related topics
To make a call, tap Calls
Use the dial pad on your mobile device to dial numbers from your personal phone number and to make emergency calls to your country-specific emergency number.Â
Notes:Â
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If you don't see the option to dial a number, your org may not have purchased a calling plan. But you can still make calls to other people in Teams.
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The first time you join a Teams meeting or call on an Apple device running iOS 14, you might see a message from your browser indicating that Teams is requesting local network access. This is due to a change in privacy enhancements for iOS 14. Teams needs local network permissions to support peer-to-peer (P2P) architecture in order to participate in meetings and calls.
Important:Â You won't be able to make a 911 emergency call if Teams isn't connected to the internet.
To call a phone number (PSTN) from the Surface Hub, touch Call
Once you’ve accessed the dial pad, just enter the number you want to call.
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