Symptoms
After installing Windows updates released on October 13, 2020, Configuration Manager, version 1910, is unable to download Office 365 updates. The specific Windows update article ID varies by build; for example, KB 4579311 is the article ID for Windows 10, version 2004, and Windows Server version 2004.
Errors resembling the following are recorded in the PatchDownloader.log on the computer downloading the content.
Note
Download http://officecdn.microsoft.com/pr/{update_GUID}/office/data/16.0.13231.20368/i640.cab.cat to %TEMP%\CABC1A4.tmp returns 0
Authentication of file %TEMP%\CABC1A4.tmp failed, error 0x800b0004
ERROR: DownloadContentFiles() failed with hr=0x80073633
Update information for Microsoft Endpoint Configuration Manager, version 1910
Important installation note
This hotfix prevents the Configuration Manager console from upgrading successfully after a version update, such as from version 1910 to 2002.
Note
Note that versions of Configuration Manager released after 2006 will not encounter this console upgrade issue and the steps below are not necessary.
If this hotfix (KB 4575784) is installed in a version 1910 environment prior to updating to version 2006, the Configuration Manager console upgrade to the 2002 or 2006 version will fail. A message resembling the following is displayed onscreen.
Note
One or more errors have occurred while installing the new console. Click the "Report" button to review the installation log file.
Errors resembling the following are recorded in the AdminUI.ExtensionInstaller.log.
Note
AdminUI.ExtensionInstaller.exe Information: 0 : Starting downloading of file:%ProgramFiles%\ConfigMgr10\AdminconsoleSetup\469A3000-14DA-425E-B288-4B0E16DB87C4\configmgr.ac_extension.i386.cab
AdminUI.ExtensionInstaller.exe Warning: 0 : Downloaded file does NOT match Hash, delete the file.
AdminUI.ExtensionInstaller.exe Error: 0 : Microsoft.ConfigurationManagement.ManagementProvider.SmsException\r\nDownloaded file does NOT pass Hash validation. at Microsoft.ConfigurationManagement.AdminConsole.ExtensionInstaller.WmiInstallationDataDownloader.DownloadFile(IExtensionFile file, String downloadPath, Boolean validateHash)
at Microsoft.ConfigurationManagement.AdminConsole.ExtensionInstaller.WmiInstallationDataDownloader.DownloadPackage(IInstallationPackage package, String downloadPath, Boolean validateHash)
at Microsoft.ConfigurationManagement.AdminConsole.ExtensionInstaller.ExtensionHandler.ReinstallConsole()\r\nNo details are available for this error.
To resolve this issue after updating from Configuration Manager current branch version 1910 to version 2002, perform the following steps then restart the console upgrade process.
Note
- 1. After updating to version 2002 run the following commands on the Configuration Manager Central Administration Site (CAS) and any Primary sites. These steps can be run manually from a command prompt or via script.
- Set SMSRoot=<YourSMSRoot>
- Copy %SMSRoot%\CMUStaging\A680BEFC-783A-49FC-8FAF-1AADB2A7EE84\SMSSETUP\BIN\I386\ConfigMgr.AC_Extension.i386.cab %SMSRoot%\bin\i386 /y
- Copy %SMSRoot%\CMUStaging\A680BEFC-783A-49FC-8FAF-1AADB2A7EE84\SMSSETUP\BIN\I386\ConfigMgr.AC_Extension.amd64.cab %SMSRoot%\bin\i386 /y
- Copy %SMSRoot%\CMUStaging\A680BEFC-783A-49FC-8FAF-1AADB2A7EE84\SMSSETUP\BIN\I386\ConfigMgr.AC_Extension.i386.cab %SMSRoot%\tools\ConsoleSetup /y
- Copy %SMSRoot%\CMUStaging\A680BEFC-783A-49FC-8FAF-1AADB2A7EE84\SMSSETUP\BIN\I386\ConfigMgr.AC_Extension.amd64.cab %SMSRoot%\tools\ConsoleSetup /y
- 2. Download and install the following update from the Updates and Servicing node of the console.
KB 4560496 Update Rollup for Microsoft Endpoint Configuration Manager version 2002 - 3. Download the 2002 version of this hotfix from the Updates and Servicing node of the console.
KB 4575783
To resolve this issue when updating from Configuration Manager current branch, version 1910 to version 2006, perform the following steps then restart the console upgrade process.
Note
- 1. After updating to version 2006 run the following commands on the Configuration Manager Central Administration Site (CAS) and any Primary sites. These steps can be run manually from a command prompt or via script.
- Set SMSRoot=<YourSMSRoot>
- Copy %SMSRoot%\CMUStaging\A200E842-5CB5-4BD3-AB77-2999B59721AE\SMSSETUP\BIN\I386\ConfigMgr.AC_Extension.i386.cab %SMSRoot%\bin\i386 /y
- Copy %SMSRoot%\CMUStaging\A200E842-5CB5-4BD3-AB77-2999B59721AE\SMSSETUP\BIN\I386\ConfigMgr.AC_Extension.amd64.cab %SMSRoot%\bin\i386 /y
- Copy %SMSRoot%\CMUStaging\A200E842-5CB5-4BD3-AB77-2999B59721AE\SMSSETUP\BIN\I386\ConfigMgr.AC_Extension.i386.cab %SMSRoot%\tools\ConsoleSetup /y
- Copy %SMSRoot%\CMUStaging\A200E842-5CB5-4BD3-AB77-2999B59721AE\SMSSETUP\BIN\I386\ConfigMgr.AC_Extension.amd64.cab %SMSRoot%\tools\ConsoleSetup /y
- 2. Download and install the 2006 update rollup from the Updates and Servicing node of the console.
KB 4578605 Update Rollup for Microsoft Endpoint Configuration Manager version 2006 - The Update Rollup for version 2006 contains the fix for the Office 365 download issue.
Hotfix availability
This update is available in the Updates and Servicing node of the Configuration Manager console for environments that are installed by using early update ring or globally available builds of version 1910, and have the following update rollup installed.
KB 4537079: Update Rollup for Microsoft Endpoint Configuration Manager current branch, version 1910
Restart information
You do not have to restart the computer after you apply this update.
Update replacement information
This update does not replace any previously released updates.
File information for Microsoft Endpoint Configuration Manager current branch, version 1910
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| ac_extension_amd64manifest.xml | Not Applicable | 332 | 17-Jan-2020 | 03:10 | Not Applicable |
| ac_extension_i386manifest.xml | Not Applicable | 331 | 17-Jan-2020 | 03:10 | Not Applicable |
| cmupdate.exe | 5.00.8913.1038 | 24695160 | 17-Jan-2020 | 03:10 | x64 |
| configmgr.ac_extension.amd64.cab | Not Applicable | 12689671 | 17-Jan-2020 | 03:10 | Not Applicable |
| configmgr.ac_extension.i386.cab | Not Applicable | 15966422 | 17-Jan-2020 | 03:10 | Not Applicable |
| patchdownloader.dll | 5.00.8913.1038 | 161656 | 17-Jan-2020 | 03:10 | x64 |
| patchdownloader.dll | 5.00.8913.1038 | 119672 | 17-Jan-2020 | 03:10 | x86 |
| setupcore.dll | 5.00.8913.1038 | 26071928 | 17-Jan-2020 | 03:10 | x64 |
References