Check the cables (for wired printers). Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn’t recognized, see Automatically diagnose and fix Windows USB problems. Check the wireless connection (for wireless printers).Do one of the following:

Microsoft 365 is a subscription that comes with premium apps like Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access (Publisher and Access available on PC only). The apps can be installed on multiple devices, including PCs, Macs, iPads, iPhones, Android tablets, and Android phones. Microsoft 365 also comes with services like 1 TB of OneDrive storage, 60 Skype minutes per month ...

Find operating system info in Windows 8.1 or Windows RT 8.1. To find out which version of Windows your device is running, press the Windows logo key key + R, type winver in the Open box, and then select OK.. If your device is running Windows 8.1 or Windows RT 8.1, here’s how to learn more:

获取 Windows 操作系统的官方支持和帮助信息，以及如何使用 Windows 的指南。

若要捕获视频截图，请打开“截图工具”，选择“ 录制 ”按钮，然后选择“ 新建录制”，或按 Windows 徽标键 + Shift + R。选择要录制的屏幕区域，然后选择“ 开始”。完成后，选择“ 停止”。此时，可以按原样保存录制内容，或在 Clipchamp 视频编辑器中选择“在 Clipchamp 中编辑 ”以使用录制内容。

Select the Windows Security app from the search results, go to Virus & threat protection, and under Virus & threat protection settings select Manage settings.

The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs.

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Training: Learn how to quickly get started with Microsoft 365, share and collaborate, work in Microsoft Teams, work from anywhere, and try cool Microsoft 365 features.

If Microsoft 365 or Office is installed, but you need help with basics, or want to learn how to do a specific task such as print a document, set up an account in Outlook, or use VLOOKUP in Excel, go to the top of this page (if viewing in a web browser) and select Products.