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Microsoft Teams
Troubleshoot
Troubleshoot
My camera isn't working in Microsoft Teams

If you're having trouble with the camera in Microsoft Teams, we have some suggestions to help you get back on track.

Tip: Windows 10 users can also go here for more information about troubleshooting common camera issues.

Check for updates

Make sure you have the latest Windows update or Mac OS update and Teams app version installed.

To check for updates in Teams, go to your profile picture in the upper-right of the Teams app then select Settings and more ... > Check for updates. Updates install in the background if they are available. 
 

Note: For troubleshooting with Teams in Virtual Desktop Infrastructures (VDI), please talk to your IT administrator or go here for more information.  

Check if your camera is in use

To make sure you can use your camera in Teams:

  • Close all other apps that might be using your camera (like Skype or FaceTime).

  • If you’re using an external camera, try unplugging it and plugging it back in.

  • You can often save time and effort by restarting your device.

Make a test call

To make a test call:

  1. Select Settings and more Teams settings and more icon. at the top-right of Teams.

  2. Select Settings  Settings button > Devices  Teams settings device icon.

  3. Under Audio Settings, select Make a test call  Test call button icon.

In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will playback for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes.

Notes: 

  • The test call feature is only available in English for now. Additional languages are coming soon.

  • We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft.

  • The test call feature is currently unavailable for Teams on the web.

Troubleshooting for Windows

If you are still having trouble with your camera, here are some more solutions to try.

Check your app permissions

You might need to change permissions on your mobile device.

To change permissions on your Windows device:

  1. Open the Settings app on your device.

  2. Select Privacy & security > Camera.

    Windows settings with camera UI highlighted.

  3. Turn theLet apps access your cameratoggle on. 

    Camera sharing toggle turned on in Windows device settings.

  4. Under Let apps access your camera, turn the Microsoft Teams (work or school) toggle on

    • If the toggle is already turned on, turn it off and back on again.

  5. Close all apps and restart your device.

Check your drivers

When your camera isn't working in Windows 10 (or if you're using an external webcam), it might be a problem with your drivers. Go here for step-by-step instructions for checking your Windows drivers.

Troubleshooting for Mac OS

If you are still having trouble with your camera, here is another solution to try.

Check your app permissions

You might need to change one of your device permissions.

To change permissions on your OS device:

  1. Open System Settings on your device.

  2. Select Security & Privacy.

  3. Under Privacy, select Camera.

  4. Make sure the Microsoft Teams (work or school) is selected.

  5. Close all apps and restart your device.

Note: These settings apply to Mac OS 10.14 and higher.

Troubleshooting for Teams on the web

If you're using Teams on the web, here is something you can do to make sure your camera is set up properly.

  • Check your browser settings: You may need to “allow” your camera and/or microphone to work in Teams.

  • Contact your IT admin: Some settings may be managed by your IT admin; contact them for more details.

Note: Microsoft Teams on the web is currently supported in Chrome, Safari, Edge, Firefox, and Internet Explorer 11.

  1. Select Settings and more  Microsoft Teams more options icon > Settings Settings button.

  2. Select Cookies and site permissions.

  3. Select Camera.

    1. Turn on the Ask before accessing (recommended) toggle.

      Note: If this is turned off, access to your camera will be blocked on Edge.

  1. Open Settings.

  2. Select Privacy and security > Site settings > Permissions.

  3. Select Camera.

    1. At the top of this screen, make sure your correct device is selected from the dropdown menu.

    2. Under Default behavior, select Sites can ask to use your camera.

  1. In Safari, open Preferences.

  2. Select Websites.

  3. In General, select Camera.

  4. Next to When visiting other websites: select Ask or Allow.

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