When you insert a CD or a DVD, Windows Vista may not recognize the disc

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Article ID: 939052 - View products that this article applies to.

Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows

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SYMPTOMS

When you insert a CD or a DVD, Windows Vista may not recognize the disc. If you double-click the disc drive in Windows Explorer after you insert the disc, you receive the following error message:
Insert disk
Please insert a disk into Drive (DriveLetter:).
This problem occurs if the following conditions are true:
  • An audio device is disabled.
  • Windows Media Player is already running when you insert the disc.

CAUSE

This problem occurs because of an error in the Mcicda.dll file.

WORKAROUND

To work around this problem, exit Windows Media Player before you insert the disc. Or, if the audio device is not enabled, use the Sound item in Control Panel to enable the audio device. To enable the audio device, follow these steps:
  1. Click Start, click Control Panel, and then double-click Sound.
  2. On the Playback tab, right-click in the blank area under Select a playback device below to modify its settings, and then select Show Disabled Devices.
  3. Right-click an audio device, and then click Enable.

REFERENCES

For more information about automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media, visit the following Microsoft Website:
Your CD or DVD drive can't read or write media
For more information about troubleshooting CD or a DVD recognizing issue, visit the following Microsoft Knowledge Base:
929461 The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
314060 Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 939052 - Last Review: September 29, 2011 - Revision: 1.0
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbtshoot kbprb kbexpertisebeginner kbcip KB939052

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