Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

We're dedicated to making your gaming experience the best that it can be. With help from the Xbox community, we can investigate issues and unexpected behaviours in games, apps, and on your Windows device or Xbox console. You can report your issues by using the Report a Problem app on Xbox consoles or the Windows Feedback Hub on Windows devices.

Find everything you need to manage your Microsoft account, Xbox profile, and more.

Sign-in with your Microsoft account: Open Microsoft Edge and follow the instructions mentioned in sign-in to sync Microsoft Edge across devices to sign-in. Make sure you use the same Microsoft account that you used previously to access Wallet.

Use our Sign-in Helper for quick assistance: If you're having trouble signing in to your Xbox account, Sign-in Helper is the fastest way to get signed in. It will ask you for your email address or phone number, check your account for any problems, and tell you what you need to do to sign in.

Learn how to find a Windows product key for activation, and when you'll use a digital license instead.

Learn about the exclusive in-game content, special offers, and partner perks available with Xbox Game Pass Ultimate, Premium, Essential, and PC Game Pass subscriptions.

Establishing a family group is an easy, effective way to encourage healthy online habits and manage busy schedules. Tip. If you're looking for help with a family subscription to Microsoft 365, visit Microsoft 365 Family. Get the app. You can download the Microsoft Family Safety app in the Google Play or Apple app store.

It's a good idea to rename your Xbox console. This will help you pick which console you want to connect if you have more than one enabled for remote play. Press the Xbox button on your controller to open the guide and go to Profile & system > Settings > System > Console info. Under Name, edit or add the new name for your console.

Get help if you're having trouble playing content downloaded from the Xbox network on your Windows 10/11 device.