Cancel a Copilot Pro subscription

To cancel your Microsoft Copilot Pro subscription, please follow the instructions below:

1. Go to the Services & subscriptions page of the Microsoft account used to purchase your subscription. It's important to use that account.

   Sign in

   Note

   • If you purchased Microsoft Copilot Pro from Google Play or the Apple app store, contact their customer support for cancellation or refund. For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support.
   • If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account. You'll need a few pieces of information to do so. Cancel a Microsoft subscription acquired in Germany.

2. Find your Copilot Pro subscription and select Manage.

   Note

   • If you cancel within a certain time (see the table below), you will receive a refund. If you cancel after the refund window, you will need to turn off recurring billing.
   • If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.

3. On the next page, select Cancel.

4. Follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.

See also

Cancel a Microsoft subscription

Cancel a Microsoft 365 subscription

Turn recurring billing on or off

Troubleshoot issues if you can't cancel your subscription

Microsoft subscription refund policy

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.