The SNA Print service stops printing all jobs when an issue affects one printer session

Symptoms

All printer sessions that are configured for the SNA Print service stop printing jobs when an issue occurs that affects one of the printer sessions.

Cause

This problem occurs because a call to the Windows printing system is not returned. This blocks all printer sessions.

Resolution

This update is included in the following cumulative updates for Host Integration Server:

Cumulative Update 2 for Host Integration Server 2016

Cumulative Update 4 for Host Integration Server 2013

Note The update does not fix this problem. However, it does log diagnostic information to the event log to help identify the session that is experiencing the problem. This lets the administrator disable that print session and lets the remaining sessions return to typical operations while the cause of the issue is investigated.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology Microsoft uses to describe software updates.

Potřebujete další pomoc?

Rozšiřte své znalosti a dovednosti
Projít školení
Získejte nové funkce jako první
Připojit se k programu Microsoft Insider

Byly tyto informace užitečné?

Děkujeme za váš názor!

Děkujeme vám za váš názor! Pravděpodobně bude užitečné, když vás spojíme s některým z našich agentů podpory Office.

×