Hvis du skal udskifte et Microsoft-pc-tilbehør, kan det forenkle processen at kende de korrekte trin. Sådan udskifter du dit Microsoft-pc-tilbehør:
Oplysningerne på denne side gælder for følgende enheder:
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Adaptere: Wireless Display Adapter, Microsoft Mobile Hub, Microsoft 4k Wireless Display Adapter
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Skrivebord: Wireless Desktop 800, Wired Desktop 400, Wired Desktop 400, Designer Bluetooth Desktop, Designer Bluetooth Desktop, Wired Desktop 600, Wired Desktop 600, Wireless Comfort Desktop 5000, Sculpt Comfort Desktop, Sculpt Ergonomic Desktop, Wireless Desktop 2000, Wireless Desktop 3000, Wireless Desktop 3050, Wireless Comfort Desktop 5050, Wireless Desktop 900, Wireless Desktop 850, Microsoft Bluetooth Desktop, Microsoft Wired Ergonomic Desktop, Natural Ergonomic Desktop 7000, Wireless Laser Desktop 6000
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Headset: Microsoft Modern USB-C Headset, Microsoft Modern USB-C Speaker, Microsoft Modern Wireless Headset, Microsoft Modern USB Headset, LifeChat LX-1000, LifeChat LX-3000, LifeChat LX-4000, LifeChat LX-6000
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Tastatur:All-in-One Media Keyboard, Microsoft Designer Compact Keyboard, Microsoft Number Pad, Microsoft Modern Keyboard, Microsoft Bluetooth Keyboard (NEW), Sculpt Mobile Keyboard, Universal Foldable Keyboard, Wedge Mobile Keyboard, Wedge Mobile Keyboard, Universal Mobile Keyboard, Microsoft Wired Ergonomic Keyboard (NEW), Internet Keyboard Pro, Microsoft Arc Keyboard, Natural Ergo Keyboard 4000, Sculpt Comfort Keyboard, Sculpt Ergonomic Keyboard, Wireless Keyboard 850, Wireless Keyboard 2000, Wired Keyboard 600
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Musen:Microsoft Ocean Plastic Mouse, Wireless Mouse 2000, Microsoft Bluetooth Ergonomic Mouse (NY), Microsoft Wedge Mouse, Sculpt Mobile Mouse, Comfort Mouse 4500, Bluetooth Notebook Mouse, Sculpt Touch Mouse, Designer Bluetooth Mouse, Surface Arc Mouse, Wireless Mobile Mouse 4000, Wheel Mouse Optical, Microsoft Arc Mouse, Microsoft Modern Mouse, Microsoft Precision Mouse, Wireless Mobile Mouse 3500, Sculpt Comfort Mouse, Microsoft Classic IntelliMouse, Optical Mouse 200, Microsoft Modern Mobile Mouse, Sculpt Ergonomic Mouse, Wireless IntelliMouse Explorer, Wireless Mouse 5000, Basic Optical Mouse, Bluetooth Mobile Mouse 3600, Wireless Mouse 900, Microsoft Wired Ergonomic Mouse (NEW), Microsoft Bluetooth Mouse (NEW), ARC Touch Mouse, Comfort Mouse 3000, Microsoft Explorer Touch Mouse, Wireless Mobile Mouse 1850, Compact Optical Mouse 500, Wheel Mouse, ARC Touch BT, Wireless Mobile Mouse 1000
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Webcam: Microsoft Modern Webcam, LifeCam Studio, LifeCam Cinema, LifeCam HD-3000, LifeCam HD-5000, LifeCam HD-6000, LifeCam VX-1000
1. Tjek din garanti
Du skal kontrollere status for din garanti.
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For Microsoft-pc-tilbehør skal du bekræfte din garanti ved at kontrollere dit købsbevis og ved at gennemse dets længde og vilkår ved at gå til Hardwaregaranti, tjenester og reparation.
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For Microsoft Modern Webcam, Microsoft Modern USB-C Speaker, Microsoft Modern Wireless Headset, Microsoft Modern USB Headset, Microsoft Modern USB Headset: gå til account.microsoft.com/devices og vælg en enhed for at se garantien. Hvis din enhed ikke vises, skal du vælge Registrer enhed for at føje den til din konto. Du får vist dækningsdatoerne, når du har gjort dette.
Hvis du vil finde dit serienummer, skal du se Enhedsoplysninger i appen Microsoft Accessories Center. Du kan downloade og installere appen Microsoft Accessory Center fra Microsoft Store.
2. Få support til i garantienheder
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For Microsoft Modern Webcam, Microsoft Modern USB-C Speaker, Microsoft Modern Wireless Headset, Microsoft Modern USB Headset, Microsoft Modern USB Headset: gå til account.microsoft.com/devices > Registrer enhed , hvis den ikke allerede er registreret, > klik på oplysninger og support > Vælg startrækkefølge
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For alt andet Microsoft-pc-tilbehør skal du gå til Surface- og Microsoft Accessory Warranty Exchange-anmodningen, logge på din Microsoft-konto og udfylde anmodningsformularen.
