To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts. Please note that Authorized Service Providers may charge additional fees, even for in-warranty repairs. Check these details with the Authorized Service Providers before proceeding.
How to prepare your Surface for an Authorized Service Provider
Before submitting your Surface for service, try using the Surface Diagnostic Toolkit to fix common software issues. See Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit for more info.
Before arriving at the Authorized Service Provider, please back up your data. The data on your Surface may be erased as part of the service process. However, if you prefer, you can erase your data yourself prior to your visit.
Please bring your original receipt, invoice, or copy to confirm the warranty status of your device. But if you cannot provide an invoice, don’t worry! The Authorized Service Provider will verify your warranty status with your Surface’s serial number. Please view the update your warranty with proof of purchase page for more information.
Note
If your device or accessory is damaged, the warranty terms will determine whether it can be fixed or replaced. If your device or accessory is outside of its warranty period and you do not have an extended warranty, it may not be replaced, and you may need to pay for any repairs performed. Support services (including professional hardware inspection, troubleshooting, and system recovery services) may vary based on location. See your local Authorized Service Provider for details.
Participating partners and locations
Check the list below for participating Digital China locations near you.
List of participating Digital China locations - English version
| Province | City | District | Address | Telephone |
|---|---|---|---|---|
| Anhui | Huainan | Tian Jiaan | 23 Chendong Road, Tianjia'an District, Huainan City, Anhui Province | 15395488391 |
| Anhui | Hefei | Luyang | Room 1105, floor 11, Jincheng building, No. 436, middle Changjiang Road, Luyang District, Hefei City, Anhui Province. | 0551-62814115 |
| Beijing | Beijing | Chaoyang | Room 909, Huapu international building, 19 Chaowai Street, Chaoyang District, Beijing City. | 010-85805430 |
| Beijing | Beijing | Haidian | 17a, block a, No. 48 Zhichun Road (Yingdu building), Haidian District, Beijing City. | 010-58731119 |
| Beijing | Beijing | Haidian | 418, floor 4, Zhongguancun building, Haidian District, Beijing City. | 010-82856220 |
| Chongqing | Chongqing | Jiulongpo | 6-1, floor 9, Taixing science and Technology Plaza, Shiqiaopu, Jiulongpo District, Chongqing City. | 023-68794976 |
| Fujian | Fuzhou | Taijiang | 1104-1105, 11 / F, chating international, No. 8, Shengshi chating, middle 817 Road, Taijiang District, Fuzhou City, Fujian Province. | 0591-83770722 |
| Fujian | Xiamen | Siming | Unit G, floor 9, Xiashang real estate building, No. 609, Hubin South Road, Siming District, Xiamen City, Fujian Province. | 0592-5116959 |
| Gansu | Lanzhou | Chengguan | Room 1603, Huanglou building, No. 1 Gannan Road, Chengguan District, Lanzhou City, Gansu Province. | 0931-8630526 |
| Guangdong | Dongguan | Dongcheng | K1501A, Expo Bldg K, Expo Square, Dongcheng District, Dongguan City, Guangdong Province. | 0769-22111508 |
| Guangdong | Foshan | Chancheng | M01 Shop, Mezzanine, Old Hongyun Computer City, 6 Fenjiang Middle Road, Chancheng District, Foshan City, Guangdong Province. | 13728566201 |
| Guangdong | Guangzhou | Tianhe | Room 703, block B, high tech building, No. 908, Tianhe North Road, Tianhe District, Guangzhou City, Guangdong Province. | 020-38038890 |
| Guangdong | Huizhou | Huicheng | 14A, Zhengying Business Building, No. 3, Longxi Street, Eiling West Road, Huicheng District, Huizhou City, Guangdong Province. | 0752-2395799 |
| Guangdong | Jiangmen | Pengjiang | Floor 3, No. 71-72, Dizhong Road, Pengjiang District (the same floor as GK Private Cinema) Jiangmen City, Guangdong Province. | 0750-3388433 |
| Guangdong | Maoming | Maonan | Dark blue computer, No. 83, Youcheng Fourth Road, Maonan District, Maoming City, Guangdong Province. | 0668-2275208 |
| Guangdong | Shantou | Gaoxin | Room 101, block B, high tech computer center, Huanghe Road, Gaoxin District, Shantou City, Guangdong Province. | 0754-83213008 |
| Guangdong | Shenzhen | Longgang | 7019 Longxiang Avenue, Longgang District, Longgang District, Shenzhen City, Guangdong Province. | 0755-28905375 |
| Guangdong | Shenzhen | Longhua | No. 4130-1, Renmin Road, (frontage store on the first floor of Jinfu building), Longhua District, Shenzhen City, Guangdong Province. | 0755-29408160 |
| Guangdong | Shenzhen | Pingshan | 9-15, Building 9, Ligaojun Imperial Garden, 2006 Pingshan Avenue, Pingshan District, Shenzhen City, Guangdong Province. | 0755-89669365 |
| Guangdong | Zhanjiang | Xiashan | A15-A16, floor 5, building a, international trade building, No. 45 South Renmin Avenue, Xiashan District, ZhanJiang City, Guangdong Province. | 0759-2678111 |
| Guangdong | Zhaoqing | Duanzhou | Card 4 of Yuanwang computer City, 4th floor, haoshijie shopping center, North Tianning Road, Duanzhou District, Zhaoqing City, Guangdong Province. | 0758-2318246 |
| Guangdong | Zhongshan | Xi | No.515 5 floor Xingye Building, Zhongshan City, No. 8 Fuhua Rd, West District, Zhongshan City, Guangdong Province. | 0760-88614443 |
| Guangdong | Zhuhai | xiangzhou | Shop No. 1034-1, South Fenghuang Road, Xiangzhou District, Zhuhai City, Guangdong Province. | 13727055796 |
| Guangdong | Foshan | Shunde | 3 of No.13 Daliang fengshan middle road, Shunde District, Foshan City, Guangdong Province. | 0757-22365566 |
| Guangxi | Nanning | Qingxiu | Room 7H, 7th floor, Jinlu building, No. 89, east section of Minzu Avenue, Qingxiu District, Nanning City, Guangxi Province. | 0771-5848849 |
| Guangxi | Guilin | Qixing | Shop 20, Building 7, Hengxiang Garden, No. 18 Lijiang Road, Qixing DDistrict, Guilin City, Guangxi Province. | 17773366449 |
| Guizhou | Guiyang | Yunyan | No. 5, 19th floor, building a, World Trade Plaza, 48 Yan'an Middle Road, Yunyan District, Guiyang City, Guizhou Province. | 0851-85203102 |
| Hainan | Haikou | Longhua | No. 1508, 15th floor, Huaneng building, Datong Road, Longhua District, Haikou City, Hainan Province. | 18692645918 |
| Hebei | Shijiazhuang | Xinhua | Room 1703, Women's World Building, No.69 Minzu Road, Xinhua District, Shijiazhuang City, Hebei Province. | 0311-87221755 |
| Heilongjiang | Daqing | Sartu | No. 14, block a, floor 4, Dewei computer City, Sartu District, Daqing City, Heilongjiang Province. | 0459-6664433 |
| Heilongjiang | Harbin | Nangang | Room 904, ship electronics world, No. 274-1, Nantong street, Nangang District, Harbin City, Heilongjiang Province. | 15204690663 |
| Heilongjiang | Jiamusi | Xiangyang | Hall 108, 1st floor, new millennium Furniture City, middle section of Chang'an Road, Xiangyang District, Jiamusi City, Heilongjiang Province. | 0454-6552222 |
| Heilongjiang | Mudanjiang | Dong'an | Room 1808, Jinyuan Building, Dong'an District, Mudanjiang City, Heilongjiang Province. | 0453-6290868 |
| Heilongjiang | Qiqihar | Longsha | Room 05, 14th Floor, Building B, Shangcheng International, No.19, South Zhonghuan Road, Longsha District, Qiqihar City, Heilongjiang Province. | 0452-2412112 |
| Henan | Luoyang | Xigong | Room 2203, block B, digital building, Xigong District, Luoyang City, Henan Province. | 0379-64856930 |
| Henan | Zhengzhou | Jinshui | 9003b, floor 9, building 2 (China Merchants Bank building), No. 68, jingsan Road, Jinshui District, Zhengzhou City, Henan Province. | 0371-61733858/9 |
| Hubei | Yichang | Xiling | A339, 3rd floor, Xintiandi computer City, Pearl Road, Xiling District, Yichang City, Hubei Province. | 15907208958 |
| Hubei | Shiyan | Zhangwan | First floor of China Construction Bank yard, 43 Gongyuan Road, Zhangwan District, Shiyan City, Hubei Province. | 0719-8683398 |
| Hubei | Wuhan | Wuchang | Room 705, Hubei information industry technology building, Wujiawan, Luoyu Road, East Lake Development Zone, Wuchang District, Wuhan City, Hubei Province. | 027-87872546 |
| Hubei | Xiangyang | Fancheng | 13 / F, block C, modern City international apartment, No. 8, Chunyuan Road, Fancheng District, Xiangyang City, Hubei Province. | 0710-3236898 |
| Hunan | Changde | Wuling | Unit 1, First Floor, De Gao Apt Annex, Langzhou Road, Wuling District, Changde City, Hunan Province. | 0736-7781697 |
| Hunan | Changsha | Furong | 2406, floor 24, block B, Kejia computer City, No. 21, Chezhan Middle Road, Furong District, Changsha City, Hunan Province. | 0731-84152927 |
| Hunan | Chenzhou | Beihu | No. 826 Chen Center, Wu Ling Square, Beihu District, Chenzhou City, Hunan.Province. | 0735-2895439 |
| Hunan | Hengyang | Yanfeng | No. 5032, 5th floor, Hengyang computer City, Xianfeng Road, Yanfeng District, Hengyang City, Hunan Province. | 0734-8165078 |
| Hunan | Yueyang | Yueyanglou | Room 2, East District, 9 / F, Jiamei computer City, Wulipai Road, Yueyanglou District, Yueyang City, Hunan Province. | 0730-8787668 |
| Hunan | Zhuzhou | Lushong | Zhuzhou Lusong District center square Shuangyin Building 1103, Lushong District, Zhuzhou City, Hunan Province. | 0731-28201918 |
| Inner Mongolia | Baotou | Kundulun | Zone 06, block a, Hyde computer City, 36 Wulan Road, Kundulun District, Baotou City, Inner Mongolia Province. | 0472-2610131 |
| Inner Mongolia | Hohhot | Saihan | 2065 on the south side of the east elevator on the second floor of Yigao Digital Plaza, Zhongshan East Road, Xincheng District, Hohhot, Inner Mongolia Province. | 0471-3987319 |
| Jiangsu | Changzhou | Tining | Room 1011, building 1, building 15, Jiuzhou Digital City, No. 99, Laodong West Road, Tining District, Changzhou City, Jiangsu Province. | 0519-85785712 |
| Jiangsu | Kunshan | Gaoxin | No. 60, Zone D, 4th floor, Chengfeng Shangyuan, intersection of Qianjin West Road and Bailu Middle Road, Gaoxin District, KunShan City, Jiangsu Province. | 0512-57505002 |
| Jiangsu | Lianyungang | Xinpu | Yuanchuang technology, No. 5-9, Cangwu Road, Xinpu District, Lianyungang City, Jiangsu Province. | 0518-85809511 |
| Jiangsu | Nanjing | Baixia | Room 1008, Fenghuang Herui building, No. 389, Taiping South Road, Qinhuai District, Nanjing City, Jiangsu Province. | 025-84679830 |
| Jiangsu | Nantong | Chongchuan | Room 310, building 37, Dongjing new town, 588 Renmin East Road, Chongchuan District, Nantong City, Jiangsu Province. | 0513-81583253 |
| Jiangsu | Suzhou | Industrial Park | Room 1222-17, Donghuan building, No. 328, Donghuan Road, Wuzhong Industrial Park, Suzhou City, Jiangsu Province. | 0512-62950467 |
| Jiangsu | Wuxi | Liangxi | 1102, floor 11, Bainaohui science and technology building, No. 25, Renmin West Road, Liangxi District, Wuxi City, Jiangsu Province. | 0510-82721722 |
| Jiangsu | Xuzhou | Yunlong | Room 12B03, 12th floor, Haiyun building, 113 Zhongshan South Road, Yunlong District, Xuzhou City, Jiangsu Province. | 0516-66771677 |
| Jiangsu | Yancheng | Tinghu | 178 Yingbin North Road, Tinghu District, Yancheng City, Jiangsu Province. | 0515-83700456 |
| Jiangsu | Yangzhou | Guangling | 2nd floor, No. 69, South University Road (second floor of Yate advertising on the east side of the traffic light, 300m south of the west gate of Hehuachi Park), Guangling District, Yangzhou City, Jiangsu Province. | 0514-85887770 |
| Jiangsu | Yixing | Yicheng Street | B33, 2 / F, Qiangsheng Cyberport, 15 Taige West Road, Yixing City, Jiangsu Province. | 13812210008 |
| Jiangsu | Zhenjiang | Jingkou | 503, Runju business center, 47 Zhongshan West Road, Jingkou District, Zhenjiang city, Jiangsu Province. | 0511-85240866 |
| Jiangxi | Ganzhou | Zhanggong | S11, 4th floor, new Dadi computer City, 2 814 Road, Zhanggong District, Ganzhou City Jiangxi Province. | 0797-8100848 |
| Jiangxi | Nanchang | Xihu | 1202, building a, No. 96 Bayi Avenue, Xihu District, Nanchang City, Jiangxi Province. | 0791-86299790 |
| Jilin | Changchun | Chaoyang | Room 2001, Broadway, No. 1313, Gongnong Road, Chaoyang District, Changchun City Jilin Province. | 0431-87065663 |
| Jilin | Jilin | Chuan | Room 2037, second floor, Jilin theater computer City, No. 178, Jilin Street, Chuanying District, Jilin City, Jilin Province. | 0432-66556381 |
| Liaoning | Anshan | Tiedong | No. 92, 13th floor, Silong building, Tiedong District, Anshan City, Liaoning Province. | 0412-2988356 |
| Liaoning | Dalian | Shahekou area | Room06, 21F, Bld A, Tianxing Roosevelt Apartment, No. 46 Ruyi Street, Shahekou District, Dalian City, Liaoning Province. | 0411-82558516 |
| Liaoning | Fushun | Xinfu | Room 411, Fushun computer City, No. 12, Xisan Street, Xinfu District, Fushun City, Liaoning Province. | 024-52880080 |
| Liaoning | Jinzhou | Linghe | 26-5, No. 28, section 3, Shanghai Road, Guta District, Jinzhou City, Liaoning Province. | 0416-2188699 |
| Liaoning | Panjin | Xinglongtai | 81 Hexiang Road, Xinglongtai District, PanJin City, Liaoning Province. | 0427-2999008 |
| Liaoning | Shenyang | Heping | 501A, floor 5, Yishun building, No. 75, Sanhao Street, Heping District, Shenyang City, Liaoning Province. | 024-23902561 |
| Ningxia | Yinchuan | Xingqing | 2nd Floor, 363 Hubin East Street, Xingqing District, Yinchuan City, Ningxia Province. | 0951-6011229 |
| Qinghai | Xining | Chengxi | Room 1111, Shengli Qinglv building, Chengxi District, Xinning City, QingHai Province. | 0971-6150821 |
| Shandong | Dezhou | Decheng | East of 100m northbound road, North Campus of No. 5 middle school, Lvjia street, Decheng District, De Zhou City, Shandong Province. | 0534-2444111 |
| Shandong | Dongying | Dongying | No. 28, Xisan Road, Dongying District, Dongying City, Shandong Province. (second floor, 20m north of industrial and Commercial Bank of China at the intersection of Xisan road and Jinan Road). | 0546-8555163 |
| Shandong | Jinan | Lixia | Room 1115, 11th floor, Keyuan building, 126 Shanda Road, Lixia District, Jinan City, Shandong Province. | 0531-86421116 |
| Shandong | Jining | Shizhong | Southwest corner of the intersection of Jinyu road and Pipashan Road, Shizhong District, Jining City, Shandong Province. | 0537-2905079 |
| Shandong | Qingdao | Shibei | Rm 215, 2 Fl, Buynow Office Building, No. 35, Taishan Road, Shibei District, Qingdao City, Shandong Province. | 13341243961 |
| Shandong | Rizhao | Donggang | B1-3-33, electronic technology City, Wangfu street, Donggang District, Rizhao City, Shandong Province. | 0633-3713121 |
| Shandong | Taian | Taishan | Caiyuan street xiaheqiao westbound 100m Road North, Taishan District, Taian City Shandong Province. | 0538-8251091 |
| Shandong | Weifang | Kuiwen | 619, 6th floor, radio and Television Digital Plaza, Beigong East Street (300m east of the intersection of Beigong East Street and Xinhua Road), Kuiwen District, Weifang City, Shandong Province. | 0536-2996911 |
| Shandong | Weihai | Huancui | 81-a Guangming road-105, Huancui District, Weihai City, Shandong Province. | 0631-5285566 |
| Shandong | Zibo | Zhangdian | Room 5007, 5th floor, phase I of Qisai technology, Zhangdian District, Zibo City, Shandong Province. | 0533-2771911 |
| Shandong | Linyi | Lanshan | No.1715 Chengjian Time Square,36West of Cross road of Tongda Road, Lanshan District, Linyi City, Shandong Province. | 18653974210 |
| Shanghai | Shanghai | Xuhui | 2808, 28 / F, Mingshen center building, 3131 Kaixuan Road, Xuhui District, Shanghai City. | 021-64661559-818 |
| Shanghai | Shanghai | Yangpu | Leisure bar, 1f, Tongye building, No. 32, Tieling Road, Yangpu District, Shanghai City. | 021-33620955-0 |
| Shanxi | Baoji | Weibin | 511, 5th floor, Changxin computer City, No. 4, Huoju Road, Weibin District, Baoji City, Shanxi Province. | 0917-3307616 |
| Shanxi | Xi'an | Beilin | Room 12513, 25 / F, unit 1, building 2, Wanda Plaza, No. 8, north section of Yanta Road, Beilin District, Xi'an City, Shanxi Province. | 029-85217282 |
| Shanxi | Changzhi | Luzhou | Dell store, 30m west of Huimin Yifu primary school, West Street, Luzhou District, Changzhi City, Shanxi Province. | 0355-2063930 |
| Shanxi | Taiyuan | Xiaodian | No. A, 10th floor, Saige business building, nanneihuan street, Xiaodian District, Taiyuan City, Shanxi Province. | 0351-7245465 |
| Sichuan | Chengdu | Wuhou | A3, 27F, block a, times digital building, No. 1, section 4, Renmin South Road, Wuhou District, Chengdu City, Sichuan Province. | 028-85482736 |
| Tianjin | Tianjin | Nankai | Room 1206, floor 12, Jinke building, No. 342, Nanjing Road, Nankai District, Tianjin (exit C of haiguang Temple of Metro), Nankai District, Tianjin City. | 022-87051880 |
| Xinjiang | Urumqi | Shuimogou | Room 07, 10th floor, Ruida international, 33 Renmin Road, Tianshan District, Urumqi City, Xinjiang Province. | 0991-2317058 |
| Yunnan | Kunming | Wuhua | 8205, golden sun office building, No. 11, Longquan Road, Wuhua District, Kunming, Yunnan. | 0871-65324668 |
| Zhejiang | Hangzhou | Xihu | Room 1926, SME building, No. 553, Wensan Road, Xihu District, Hangzhou City, Zhejiang Province. | 0571-89714790 |
| Zhejiang | Huzhou | Wuxing | C106, 3 / F, Yigao Digital Plaza, 33 North Street, Wuxing District, Huzhou City, Zhejiang Province. | 0572-2391321 |
| Zhejiang | Jiaxing | Nanhu | 1EB04,1F E-Market, No. 1753, Dong, sheng East Rd, Xinjia Street, Nanhu District, Jiaxing City, Zhejiang Province. | 0573-82087368 |
| Zhejiang | Jinhua | Wucheng | Shengyuan home appliance service Co., Ltd., No. 237, bichun Road, Wucheng District, Jinhua City, Zhejiang Province. | 13967489522 |
| Zhejiang | Ningbo | Yinzhou | Room 819, Yigao Chuangye building, 188 Chaohui Road, Yinzhou District, Ningbo City, Zhejiang Province. | 0574-87450662 |
| Zhejiang | Taizhou | Luqiao | Room 1611, block B, 16th floor, electronic digital City, Tengda Road, Luqiao District, Taizhou City, Zhejiang Province. | 0576-82536699 |
| Zhejiang | Wenzhou | Lucheng | No. 233, Liming West Road, Lucheng District, Wenzhou City, Zhejiang Province. | 0577-88868785 |
Need more help?
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