If you're having trouble buying something from Microsoft Store, here are some steps to try:
- Check your credit card is up to date on the Payment options page.
- Check you don't have any subscription payments overdue on the Services page.
- Check your account is not temporarily suspended.
- Check if your Xbox account is suspended.
- Check that your computer's anti-virus is not blocking pop-ups or payment confirmation windows.
Alternatively, try our guided support troubleshooter to get things working again.
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For pre-sales support, or issues with purchasing, contact Sales support.