Warranty and Protection Plan Terms & Conditions - Canada
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Microsoft's Limited Hardware Warranty
Microsoft's Limited Hardware Warranty
Microsoft's Limited Hardware Warranty applies to Surface, Xbox, Windows 365 Link, PC accessories, and HoloLens in Canada.
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after October 1, 2024 | Download |
| On or after September 21, 2023, and on or before September 30, 2024 | Download | |
| On or after May 1, 2023, and on or before September 20, 2023 | Download | |
| On or before April 30, 2023 | Download | |
| French | On or after October 1, 2024 | Download |
| On or after September 21, 2023, and on or before September 30, 2024 | Download | |
| On or after May 1, 2023, and on or before September 20, 2023 | Download | |
| On or before April 30, 2023 | Download |
Protection Plan Terms and Conditions
Surface (Consumer), Xbox, and Accessories (Starting May 2026)
Microsoft Complete for Device, Xbox, and Accessories Terms and Conditions
| Language | Document | Purchase Date | Download Link |
|---|---|---|---|
| English | Policy | On or after May 1, 2026 | Download |
| English | Factsheet | On or after May 1, 2026 | Download |
| English | Product Summary | On or after May 1, 2026 | Download |
| English | QC Notice of Recission | On or after May 1, 2026 | Download |
| French | Policy | On or after May 1, 2026 | Download |
| French | Factsheet | On or after May 1, 2026 | Download |
| French | Product Summary | On or after May 1, 2026 | Download |
| French | QC Notice of Recission | On or after May 1, 2026 | Download |
Surface (Consumer), Xbox
Microsoft Complete for Accessories Terms and Conditions
| Language | Document | Purchase Date | Download Link |
|---|---|---|---|
| English | Policy | On or after October 1, 2024 | Download |
| On or after April 1, 2024, and on or before September 30, 2024 | Download | ||
| On or after June 15, 2023, and on or before March 31, 2024 | Download | ||
| On or after November 4, 2019, and on or before June 14, 2023 | Download | ||
| English | Factsheet | On or after October 1, 2024 | Download |
| English | Product Summary | On or after October 1, 2024 | Download |
| English | QC Notice of Recission | On or after October 1, 2024 | Download |
| French | Policy | On or after October 1, 2024 | Download |
| On or after April 1, 2024, and on or before September 30, 2024 | Download | ||
| On or after June 15, 2023, and on or before March 31, 2024 | Download | ||
| On or after November 4, 2019, and on or before June 14, 2023 | Download | ||
| French | Factsheet | On or after October 1, 2024 | Download |
| French | Product Summary | On or after October 1, 2024 | Download |
| French | QC Notice of Recission | On or after October 1, 2024 | Download |
Microsoft Complete for Dual Screen Devices Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after June 15, 2023 | Download |
| On or after February 18, 2021, and on or before June 14, 2023 | Download | |
| French | On or after June 15, 2023 | Download |
| On or after February 18, 2021, and on or before June 14, 2023 | Download |
Microsoft Complete for Devices Terms and Conditions
| Language | Document | Purchase Date | Download Link |
|---|---|---|---|
| English | Policy | On or after October 1, 2024 | Download |
| On or after June 15, 2023, and on or before September 30, 2024 | Download | ||
| On or after October 8, 2018, and on or before June 14, 2023 | Download | ||
| English | Factsheet | On or after October 1, 2024 | Download |
| English | Product Summary | On or after October 1, 2024 | Download |
| English | QC Notice of Recission | On or after October 1, 2024 | Download |
| French | Policy | On or after October 1, 2024 | Download |
| On or after June 15, 2023, and on or before September 30, 2024 | Download | ||
| On or after October 8, 2018, and on or before June 14, 2023 | Download | ||
| French | Factsheet | On or after October 1, 2024 | Download |
| French | Product Summary | On or after October 1, 2024 | Download |
| French | QC Notice of Recission | On or after October 1, 2024 | Download |
Surface (Business, Enterprise, and Education), Windows 365 Link, Accessories (Starting April 2026)
Microsoft Extended Hardware Service/Plus, Windows 365 Link, and Accessories Terms and Conditions
Note
Microsoft Extended Hardware Service Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.
| Language | Purchase Date | Location | Download Link |
|---|---|---|---|
| English | On or after April, 2026 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after April, 2026 | Alberta | Download | |
| French | On or after April, 2026 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after April, 2026 | Alberta | Download |
Microsoft Complete for Business/Plus, Windows 365 Link, and Accessories Terms and Conditions
Note
Microsoft Complete for Business Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Complete for Business Terms and Conditions apply.
| Language | Document | Purchase Date | Download Link |
|---|---|---|---|
| English | Policy | On or after April 1, 2026 | Download |
| English | Factsheet | On or after April 1, 2026 | Download |
| English | Product Summary | On or after April 1, 2026 | Download |
| English | QC Notice of Recission | On or after April 1, 2026 | Download |
| French | Policy | On or after April 1, 2026 | Download |
| French | Factsheet | On or after April 1, 2026 | Download |
| French | Product Summary | On or after April 1, 2026 | Download |
| French | QC Notice of Recission | On or after April 1, 2026 | Download |
Surface (Business, Enterprise, and Education), Windows 365 Link, Accessories
Microsoft Extended Hardware Service for Accessories Terms and Conditions
| Language | Purchase Date | Location | Download Link |
|---|---|---|---|
| English | On or after October 1, 2024 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after October 1, 2024 | Alberta | Download | |
| On or after June 15, 2023, and on or before September 30, 2024 | British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download | |
| On or after February 15, 2020, and on or before June 14, 2023 | British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download | |
| French | On or after October 1, 2024 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after October 1, 2024 | Alberta | Download | |
| On or after June 15, 2023, and on or before September 30, 2024 | British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download | |
| On or after February 15, 2020, and on or before June 14, 2023 | British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
Microsoft Extended Hardware Service Plan for Dual Screen Devices Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after June 15, 2023 | Download |
| On or after October 21, 2021, and on or before June 14, 2023 | Download | |
| French | On or after June 15, 2023 | Download |
| On or after October 21, 2021, and on or before June 14, 2023 | Download |
Microsoft Extended Hardware Service and Extended Hardware Service Plus Terms and Conditions
Note
Microsoft Extended Hardware Service Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.
| Language | Purchase Date | Location | Download Link |
|---|---|---|---|
| English | On or after October 1, 2024 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after October 1, 2024 | Alberta | Download | |
| On or after September 21, 2023, and on or before September 30, 2024 | British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download | |
| On or after June 15, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download | |
| On or after December 15, 2019, and on or before June 14, 2023 | British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download | |
| French | On or after October 1, 2024 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after October 1, 2024 | Alberta | Download | |
| On or after September 21, 2023, and on or before September 30, 2024 | British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download | |
| On or after June 15, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download | |
| On or after December 15, 2019, and on or before June 14, 2023 | British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
Microsoft Complete for Business for Accessories Terms and Conditions
| Language | Document | Purchase Date | Download Link |
|---|---|---|---|
| English | Policy | On or after October 1, 2024 | Download |
| On or after June 15, 2023, and on or before September 30, 2024 | Download | ||
| On or after November 15, 2019, and on or before June 14, 2023 | Download | ||
| English | Factsheet | On or after October 1, 2024 | Download |
| English | Product Summary | On or after October 1, 2024 | Download |
| English | QC Notice of Recission | On or after October 1, 2024 | Download |
| French | Policy | On or after October 1, 2024 | Download |
| On or after June 15, 2023, and on or before September 30, 2024 | Download | ||
| On or after November 15, 2019, and on or before June 14, 2023 | Download | ||
| French | Factsheet | On or after October 1, 2024 | Download |
| French | Product Summary | On or after October 1, 2024 | Download |
| French | QC Notice of Recission | On or after October 1, 2024 | Download |
Microsoft Complete for Business and Complete for Business Plus Terms and Conditions
Note
Microsoft Complete for Business Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Complete for Business Terms and Conditions apply.
| Language | Document | Purchase Date | Download Link |
|---|---|---|---|
| English | Policy | On or after October 1, 2024 | Download |
| On or after June 15, 2023, and on or before September 30, 2024 | Download | ||
| On or after June 15, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | ||
| On or after December 15, 2019, and on or before June 14, 2023 | Download | ||
| English | Factsheet | On or after October 1, 2024 | Download |
| English | Product Summary | On or after October 1, 2024 | Download |
| English | QC Notice of Recission | On or after October 1, 2024 | Download |
| French | Policy | On or after October 1, 2024 | Download |
| On or after June 15, 2023, and on or before September 30, 2024 | Download | ||
| On or after June 15, 2023 (Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download | ||
| On or after December 15, 2019, and on or before June 14, 2023 | Download | ||
| French | Factsheet | On or after October 1, 2024 | Download |
| French | Product Summary | On or after October 1, 2024 | Download |
| French | QC Notice of Recission | On or after October 1, 2024 | Download |
Microsoft Complete for Business for Dual Screen Devices Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after June 15, 2023 | Download |
| On or after October 21, 2021, and on or before June 14, 2023 | Download | |
| French | On or after June 15, 2023 | Download |
| On or after October 21, 2021, and on or before June 14, 2023 | Download |
Microsoft Complete for Business Plus for Dual Screen Devices Terms and Conditions
| Language | Purchase date | Download Link |
|---|---|---|
| English | On or after February 18, 2021 | Download |
| French | On or after February 18, 2021 | Download |
Windows 365 Link- Microsoft Extended Hardware Service Terms and Conditions
| Language | Purchase Date | Location | Download Link |
|---|---|---|---|
| English | On or after February 15, 2025 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after February 15, 2025 | Alberta | Download | |
| French | On or after February 15, 2025 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after February 15, 2025 | Alberta | Download |
Windows 365 Link- Microsoft Complete for Business Terms and Conditions
| Language | Document | Purchase Date Download Link |
|---|---|---|
| English | Policy | On or after February 15, 2025 Download |
| English | Factsheet | On or after February 15, 2025 Download |
| English | Product Summary | On or after February 15, 2025 Download |
| English | QC Notice of Recession | On or after February 15, 2025 Download |
| French | Policy | On or after February 15, 2025 Download |
| French | Factsheet | On or after February 15, 2025 Download |
| French | Product Summary | On or after February 15, 2025 Download |
| French | QC Notice of Recession | On or after February 15, 2025 Download |
Surface Hub
Microsoft Extended Hardware Service for Surface Hub
| Language | Purchase date | Location | Download Link |
|---|---|---|---|
| English | On or after October 1, 2024 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after October 1, 2024 | Alberta | Download | |
| On or after June 15, 2023, and on or before September 30, 2024 | British Columbia, Manitoba, New Brunswick, Nova Scotia, Yukon, Newfoundland & Labrador, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan | Download | |
| On or after June 27, 2019, and on or before June 14, 2023 | British Columbia, Manitoba, New Brunswick, Nova Scotia, Yukon, Newfoundland & Labrador, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan | Download | |
| French | On or after October 1, 2024 | British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, Nunavut | Download |
| On or after October 1, 2024 | Alberta | Download | |
| On or after June 15, 2023, and on or before September 30, 2024 | Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Yukon, Newfoundland & Labrador, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan | Download | |
| On or after June 27, 2019, and on or before June 14, 2023 | Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Yukon, Newfoundland & Labrador, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan | Download |
Tax
Québec sales tax (QST)
| % | Download Link |
|---|---|
| 9.975% (subject to change) | Link |
Services Terms and Conditions
Microsoft Device Service Terms
| Language | Download Link |
|---|---|
| English | Download |
| French | Download |
Advanced Exchange Services Terms and Conditions
| Language | Download Link |
|---|---|
| English | Download |
| French | Download |
Next Business Day Service Terms and Conditions
| Language | Download Link |
|---|---|
| English | Download |
| French | Download |
Surface Hub (v1) Third-Party Stand Policy and Waiver
| Language | Download Links |
|---|---|
| English | Download |
| French | Download |