Warranty and Protection Plan Terms & Conditions
Important
Please note that the address for Microsoft listed in some of these Terms and Conditions has been changed. Please go here to view the updated information.
Download information about Microsoft's Limited Hardware Warranty, Protection Plan, and Services terms and conditions.
Select a country or region
In the table below, select the country or region where you purchased your device.
Related topics
Select one of the following for more info about how to get technical support, service, or Microsoft Complete extended service coverage for your device.
If you need technical support
- For Surface – Consumer or Xbox, go to Contact Us and follow the on-screen instructions.
- For Surface for business, go to Contact Surface Support for Business and Education customers.
- For answers to frequently asked questions about the standard limited warranty for Surface, see Surface warranty FAQ.
If you need service for your device
- For Surface for consumer, see How to get service or repair for Surface.
- For Surface for business, go to Surface Support for Business Online Service Center.
- For Xbox, see Devices on Microsoft account and follow the on-screen instructions to start the service request process.
- For answers to frequently asked questions about the standard limited warranty for Surface, see Surface warranty FAQ.
If you want to get Microsoft Complete for extended service coverage
- For Surface for consumer or Xbox, go to Microsoft Complete.
- For Surface for business, go to Microsoft Service Offerings: Surface warranty and support plans.