How to start shopping with your work account at the Microsoft Store

Sign in using a work account to start shopping at the Microsoft Store

1. Go to microsoft.com

2. Sign in with your work email address (e.g., you@yourcompany.com).

3. Complete your organization's sign-in process.

Store features for work accounts and personal accounts 

Purchasing 

What is a work account? 

A work account allows you to manage your business purchases separately from your personal items and lets you access exclusive business pricing at the Microsoft Store. It's the same account you use for Microsoft 365, Teams, or Outlook at work.  

Do I need a work account to shop? 

No. Anyone can shop at the Microsoft Store, but signing in with your work account unlocks exclusive business discounts on select products. 

Why did my cart empty when I signed in? 

Your work account and personal account have separate carts. Items added before signing in with your work account are in your personal cart. Sign in first, then add items to your business cart. 

What payment methods are accepted? 

You can add and edit your payment methods during checkout or in Microsoft 365 admin center. See Manage your payment methods for details. 

Can I ship to multiple addresses? 

Each order ships to one address. Place separate orders for different shipping addresses.

Orders and shipping 

How do I check my order status? 

Sign in with your work account at microsoft.com, select your account icon, and select Order history. See View your order history. 

What shipping options are available? 

Free shipping is included with your business purchase. For details on shipping options and estimated delivery times, see Shipping options and delivery times (Microsoft Support).

Can I cancel an order? 

Orders in "Processing" status can be cancelled through Order history or by contacting Microsoft Support. Once shipped, you can refuse delivery or return the item. See Cancel an order. 

Returns and refunds

What is the return policy? 

You have 60 days from delivery to return Surface devices and accessories in original packaging and like-new condition. See Returns and exchanges. 

How long does a refund take? 

After your return is received and inspected, your refund is processed to the original payment method. You'll receive email notifications as your return progresses, usually within 3–5 business days. 

Where does my refund go? 

Refunds go back to the original payment method used for the purchase. They cannot be redirected to a different payment method. 

Payment troubleshooting

I see "you need permission" when trying to purchase 

Your organization may restrict who can make purchases. Contact your IT administrator to verify your purchasing permissions. 

I'm being asked for a code or additional verification 

This is multi-factor authentication (MFA), a security feature set up by your organization. Follow the prompts to verify your identity. If you're having trouble, contact your IT administrator. 

I'm not sure if my organization has work accounts set up 

If your business uses Microsoft 365, Teams, or Outlook with a company email, you likely already have a work account. Check with your IT administrator. 

My payment was declined. What should I do? 

• Verify your payment details are correct.

• Make sure your billing address matches your payment provider’s records.

• Check that you have sufficient funds or credit for your payment method.

• Check that you don’t owe a past due balance.

• Contact your bank or payment provider because they may be blocking the transaction.

• Delete and re-add your payment method.

• Try a different payment method.

I see an unfamiliar charge from Microsoft

Microsoft charges may appear on your statement as "MICROSOFT*" followed by a description. Common explanations are:

• A subscription auto-renewed (check your subscriptions in Microsoft 365 admin center).

• Tax was charged separately from the product price.

• Multiple items in your order were charged individually.

If you don't recognize the charge after checking your order history, contact Microsoft Support. 

I think I was charged twice

Before contacting support, check: 

• Authorization holds: Your bank may show a temporary hold in addition to the actual charge. Holds typically clear within 3-5 business days.

• Multiple items: Items that ship separately may generate separate charges.

• Duplicate orders: Check your order history for accidentally placed duplicate orders.

If you confirm a genuine duplicate charge, contact Microsoft Sales Support with your order number. 

I can't add or manage payment methods

You need a billing role in your organization. Contact your IT administrator to request billing permissions. See Manage your payment methods.

Account and security 

How is my payment information protected? 

Payment information is encrypted and stored securely. Other users in your organization cannot see your full payment details. 

What should I do if I suspect unauthorized purchases? 

Contact your IT administrator immediately. They can review sign-in activity, revoke access, and reset credentials. For purchase-related help, contact Microsoft Support. See Manage security settings. 

Where can I find tax invoices? 

Tax invoices are available in Microsoft 365 admin center under Billing, then Bills and payments. See Find tax invoices. 

Need more help?

Call Microsoft Sales Support at 1-800-642-7676 (Monday–Friday, 6 AM–6 PM PT).