Fix problems with your PIN

Applies to: Windows 10

A PIN is a set of numbers, or a combination of letters and numbers, that you choose yourself. Using a PIN is a quick, secure way to sign in to your Windows 10 device. Your PIN is securely stored on your device rather than in the cloud, keeping it safer.

  • 1. To reset a PIN when you aren't signed in to your device, you might see a few options: 
    • If you see I forgot my PIN below the PIN text box, select it and follow the instructions. If there are multiple accounts on the device, choose the one you need to reset and follow the instructions. This will take you to Enter your password. Follow the instructions and then move on to step 2 to reset your PIN after you've signed in. 

    • If you don't see I forgot my PIN, select Sign-in options and choose Enter your password and sign in. Then move on to step 2 to reset your PIN after you've signed in. 

  • 2. To reset a PIN when you've signed in:
    • Select Start  > Settings  > Accounts > Sign-in options. Note: If you've just updated your computer to Windows 10, select Start > Settings  > Network and Internet. Make sure you're connected to the internet. If you aren't, connect and then try signing in with your PIN again as shown in step one.

    • Select I forgot my PIN and then follow the instructions.

  • The PIN you use to access your device is different from your Microsoft account password and from your local password. If you need to reset your Microsoft account password, go to account.microsoft.com and select Sign in. Under Protect your account select Update. Then, select Change my password. If you're worried that someone has unauthorized access to your account, see Recover your Microsoft account and Security info & verification codes