Note: We’ve changed the name of the Your Phone app to Microsoft Phone Link. In addition, the Your Phone Companion app for Android is now called Link to Windows. For more information, see Introducing Microsoft Phone Link and Link to Windows.

  • Make sure Focus assist is turned off.

    1. Right-click the Action Center icon on the taskbar.

    2. Select Focus Assist.

    3. Select Off.

  • Close the Phone Link app and then reopen it.

  • If none of above steps work, reboot your PC.

Turn Bluetooth off and then on again.

  1. Swipe downward from the top of your screen to reveal the Android Notification panel.

  2. Tap the Bluetooth icon to turn it off and then on again.

If calling still isn't working, your Android device and PC may have failed to automatically connect via Bluetooth

  1. Try to connect your devices manually. Swipe downwards from the top of your screen to reveal the Android Notification panel.

  2. Tap and hold the Bluetooth icon. A list of nearby devices will be displayed.

  3. Locate the name of your PC in this list and tap on it.

  4. You should see notifications on both your Android device and Windows PC. Tap or click on these toasts to confirm.

    The connection process should now be complete, and you’ll be able to use the Calls feature.

I'm still unable to use Calls

Make sure the Phone Link app on your PC is closed, then do the following:

  1. Open your device Settings.

  2. Tap Connected devices > Connection preferences > Bluetooth.

  3. Make sure Bluetooth is turned On.

  4. Next to the paired device that you'd like to change, tap Settings.

  5. Select Unpair (or choose to "forget" the device).

  1. Select Start > Settings > Devices > Bluetooth & other devices.

  2. Select your Android device from the list.

  3. Select Remove device.

  4. Confirm the removal.

  5. Verify your Android device is not on the list.

  6. If there's another entry for your Android device, unpair it, by following steps 2–5.

  7. Open the Phone Link app and set up Calls again.

Battery Optimization interrupting connection

For some Android devices, your Battery Optimization settings may interrupt your connection. We recommend turning it off for the Link to Windows app on your Android device.

  1. Open Android Settings > Apps & notifications > App info > Link to Windows > Advanced > Battery > Manage Battery Usage > Battery optimization.

  2. Scroll down to , and select Don't optimize.

 On select Android devices, do the following to turn off battery optimization:

  1. Open Android Settings > Apps > Link to Windows > Service > Battery > Optimize battery usage.

  2. Select All from the drop-down list, scroll to find Link to Windows, and turn the toggle Off.

On a Surface Duo:

  1. Go to Settings > Apps & notifications > See all apps.

  2. Scroll to Link to Windows.

  3. Select the app, and then go to Battery.

  4. Click Battery.

  5. Click Battery optimization.

  6. Select Don't optimize from pop-up.

  7. Click Done.

Some apps may be interfering with making calls. What does this mean?

An error may appear because you may have paired your Android device to your PC with a third-party app, or your devices may be paired through a pre-installed app from your hardware manufacturer (like Dell Mobile Connect or Virtoo by LG).

Some of these apps conflict with being able to make calls, so we recommend uninstalling them, then unpairing your Android device, and pairing it again with Calls.

  1. Go to Windows Settings > Apps > Apps & features.

  2. Select the app you want, then Uninstall.

  1. Go to your Windows Settings > Devices > Bluetooth & other devices > Other devices.

  2. Select your device from the list, then Remove device.

  3. In the Phone Link app, go to Calls and pair your devices again.

Why don't calls work after changing my Android device name?

  1. Unpair your Android device from your PC by going to Start > Settings > Devices > Bluetooth & other devices > Other devices.

  2. In your Android device settings (typically under the About your device page), change the name to the one you want.

  3. Go back to your PC's Bluetooth settings and pair your phone again to establish the connection with your phone's updated name.

Why can't I use my Bluetooth headphones on my PC to get calls from the Phone Link app?

The Phone Link app does not currently support relaying a phone call from your Android device to a headset over Bluetooth.

Can I choose which SIM to use with calling if I have dual SIM capability on my Android device?

The Phone Link app doesn't support dual SIM options. Your call will be placed or received using your primary SIM.

I'm experiencing audio quality issues while making calls

Things to try to improve your audio connection while making calls:

  • If you're using a Bluetooth mouse or accessory and you are experiencing poor quality during a call, try temporarily disconnecting the accessory to see if your audio quality improves.

  • If you're experiencing a bad echo, try using a wired headset to improve the experience.

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