Fix a corrupted user profile in Windows

Applies to: Windows 10Windows 8.1Windows 7

My computer is on a domain

  1. Open Microsoft Management Console by selecting Start , typing mmc into the search box, and then pressing Enter. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. In the left pane of Microsoft Management Console, select Local Users and Groups.

    If you don't see Local Users and Groups, it's probably because that snap-in hasn't been added to Microsoft Management Console. Follow these steps to install it:

    1. In Microsoft Management Console, select the File menu, and then click Add/Remove Snap-in.
    2. Select Local Users and Groups, and then select Add.
    3. Select Local computer, click Finish, and then select OK.
  3. Select the Users folder.
  4. Select the Action menu, and then select New User.
  5. Type the appropriate information in the dialog box, and then select Create.
  6. When you are finished creating user accounts, select Close.
  7. Restart the PC.

My computer is in a workgroup

Create a new Local Adminstrator user account

  1. Select the Start  button, select Settings  > Accounts  > Family & other users. (In some editions of Windows you'll see Other users.) 
  2. Select Add someone else to this PC.
  3. Select I don't have this person's sign-in information, and on the next page select Add a user without a Microsoft account.
  4. Enter a username, password, and password hint (or choose security questions), and then select Next.

Change the newly created account to an administrator account

  1. Under Settings  > Accounts  > Family & other users, select the account owner name, then select Change account type.
  2. Under Account type, select Administrator, then select OK.
  3. Restart the PC, then sign in with the new administrator account.

Copy files to the new user profile

After you create the profile and have signed in, you can copy the files from the previous profile:

  1. Open your User folder by selecting Start , typing file explorer into the Search box, and selecting File Explorer in the list of results.
  2. Select This PC, then select the hard drive that Windows is installed on (it's usually your C: drive), then the Users folder, then the folder with the name of your account.
  3. Locate the C:\Users\<Old_Username> folder, where C is the drive that Windows is installed on, and Old_Username is the name of the profile you want to copy files from.
  4. Select all of the files and folders in this folder, then select the Edit menu and select Copy.
  5. Locate the C:\Users\<New_Username> folder, where C is the drive that Windows is installed on, and New_Username is the name of the new user profile you created.
  6. Select the Edit menu and select Paste.
  7. Restart the PC, then log back in as the new user.

If you have email messages in an email program, you must import your email messages and addresses to the new user profile seperately.

Some applications previously installed may need to be reconfigured or reinstalled.

If you were logged into Microsoft Store apps like the Store or Movies & TV you may need to log back into those apps to see your previous purchases or restore settings.