Troubleshoot Problems Signing In to Windows
Applies To
Windows 11 Windows 10If you can't remember your Windows sign-in information, use our self-help support articles to get you back into your account:
-
Forgot your Microsoft account password
Tip: If you can't sign into your Microsoft account, most issues can be identified by ourSign-in helper
-
If you're having issues with Windows Hello, review the Windows Hello common issues and troubleshooting tips.
Other Windows sign-in issues
Here are some things you can try if you’re having trouble signing in to a Windows device.
In many cases, restarting your device can resolve sign-in issues. Restarting can clear temporary system errors that may be causing the problem.
Tip: If you see that updates are available, select Update and restart to restart your device and finish installing updates.
Starting your device in Safe Mode can help troubleshoot sign-in problems. If you can sign in using Safe Mode, it means that basic device drivers and default settings weren’t causing the sign-in problem.
Note: This sign-in option will work only if you have a password (for a Microsoft account or a local account) since PIN and biometric options are unavailable.
To restart in Safe Mode:
-
Restart your device by selecting Power > Restart . When you see the sign-in screen, hold the Shift key while you select Power > Restart.
-
After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
-
After your PC restarts, you'll see a list of options. The preferred option is to select 5 or press F5 for Safe Mode with Networking.
Learn more about signing in to Safe Mode when you experience a black screen or blank screen problem. // Link unavailable.
If you have multiple accounts on your device, try signing in with another account.
On the sign-in screen, select another account from the list in the lower left. To sign in with an account that’s not listed, select Other user and type that account’s credentials.
Once signed in, check for updates to your PC and then review the existing accounts (Admin rights are needed).
In some cases, you might not be able to sign-in without an Internet connection.
Make sure you’re connected to the internet by selecting Network on the lock screen of your device.
Tips:
-
If you’re having problems connecting to Wi-Fi or the signal is weak, try connecting your device directly to the router or modem with an Ethernet cable.
-
If your PC is connected with an Ethernet network cable, check that it’s fully pushed home – try to unplug then re-insert, making sure it clicks into place.
-
If connectivity problems persist, check your internet connection using a different device to see if it’s a network problem.
Need more help?
Want more options?
Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.
Find solutions to common problems or get help from a support agent.
