If you're having trouble signing in to your Microsoft account, there could be a few different reasons for that – like you can't remember your password, have two-step verification turned on, are travelling, or using a new device.
Here are some suggestions to help you get back into your account as quickly as possible. First, try the easiest options:
- If you remember your password but it isn’t working, make sure that Caps Lock is turned off and that your email address is spelled correctly.
- Clear your browser history, or try signing in to your account from a different internet browser.
- Make sure that you're connected to the Internet and that you have a strong network connection. If you have both of those and are still having trouble, we recommend trying to connect using a hard-wired ethernet port, if it's available.
- If you've recently changed your password, try entering your old one again. If your old password works, you must lock your device and then unlock it using your new password.
If these don't help get you back in to your account, try resetting your password or see if one of the other scenarios below applies to you and give them a try.