If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit ...

Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

Once you've registered your device, use your Microsoft account to check your Surface warranty or check your Xbox warranty. Here's how: Sign in to account.microsoft.com/devices with your account. Locate the device that you want to check the warranty on, then select Info & support.

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Microsoft 365 is a cloud-based subscription service that combines the latest AI-powered apps, so you can create and share anywhere, on any device. Get apps and games from Microsoft Store on a Windows 10 PC.

Support for home products. Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

You can set up your work or school account on the Microsoft Authenticator app for Android or iOS. Important: If you already set up your work or school account in the Microsoft Authenticator app, you don't need to do it again. Go to the Security info page using the steps above.

POP, IMAP, and SMTP settings for Outlook.com. If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.