How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

You can update your billing address online or right from your Xbox One console. Learn how here.

如何兌換禮品卡、Xbox 下載代碼或令牌. Microsoft和 Xbox 禮品卡以及下載代碼和令牌的運作方式相同：兌換到您的Microsoft帳戶后，您就可以在 Microsoft Store 網路商店、Windows 或 Xbox 上使用餘額，而且可以取得最新應用程式、遊戲、電影、電視節目，以及 Surface、Xbox 和配件的下載。

This code wasn't activated by the retailer. Contact the store and have them activate the card

Fraud affects everyone, and most publishers and developers have their own sets of rules for combatting fraudulent purchases. Microsoft protects community members from financial fraud by securing account info and ensuring that players buy only from trusted retailers.

In certain countries and regions, PayPal can be used as a payment option to buy subscriptions like Game Pass and content such as games, apps, music, HD movies, and TV shows on your Xbox Series X|S console, Xbox One console, Xbox 360 console, and Xbox.com.

Important: Copilot in Outlook only supports work or school accounts, and Microsoft accounts using outlook.com, hotmail.com, live.com, and msn.com email addresses at this time. Email accounts from third-party email providers such as Gmail, Yahoo, and iCloud can use Outlook, but won't have access to Copilot features.

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If you’re having trouble completing an Xbox purchase, try our solutions to resolve your issue.