Copilot is available in the Home ribbon tab of Word, Excel (Preview), PowerPoint, Outlook, and OneNote if you are a Copilot Pro subscriber who also has a subscription to Microsoft 365 Personal or Family.
If you have those subscriptions and are not seeing Copilot in these Microsoft 365 apps, follow these steps:
Important: Copilot in Outlook only supports work or school accounts, and Microsoft accounts using outlook.com, hotmail.com, live.com, and msn.com email addresses at this time. Any Microsoft account using an account from a third-party email provider, such as a Gmail, Yahoo, or iCloud, can still use Outlook, but won’t have access to the Copilot features in Outlook.
Step 1 - Ensure you're using the correct account
Make sure you're signed into your Microsoft 365 apps with an account that has a Copilot license.
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For home users...this means you should have a Microsoft 365 Personal or Family subscription, and Copilot Pro.
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For business users...this means you should have a Microsoft 365 Business Basic, Business Standard, Business Premium, E3, E5, F1 or F3 subscription, and Microsoft Copilot for Microsoft 365.
For new, unsaved files, or files on your local hard drive, the current primary account shown at the top of the Microsoft 365 window must be licensed for Copilot.
Important: Copilot in Excel requires AutoSave to be turned on, which means the file has to be saved to OneDrive. It currently doesn't work with unsaved files.
Step 2 - Refresh your license
Force a refresh of the license
Note: These steps must be done by the account administrator.
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In any Microsoft 365 app, go to File > Account.
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Select Update License.
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Close and restart all Microsoft 365 apps you might have open so that the license refresh can take effect.
Force a refresh of the license
Note: These steps must be done by the account administrator.
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In any Microsoft 365 app, select the app name at the top of your screen.
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Select Update License.
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Close any open documents and restart all Microsoft 365 apps you may have open so the license refresh can take effect.
Refresh the page
Select the Refresh icon in your browser to see if the Copilot features appear.
You may have third-party cookies blocked in your browser, which currently causes Copilot to be unable to validate your license. If Copilot still isn't working for you try enabling third-party cookies. For more information see: I am getting license validation errors with Copilot.
