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Learn how to diagnose and fix errors in your Outlook mail profile that might prevent you from connecting to your email. Follow the steps for Outlook 2016 or use the Microsoft Support and Recovery Assistant tool.

Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016, Office for business, Office 365 Small Business, Microsoft 365 admin

Learn how to find your BitLocker recovery key, a 48-digit number needed to unlock an encrypted drive in Windows. The recovery key can be attached to your Microsoft account, work or school account, printout, or USB flash drive.

Learn how to use Microsoft Defender to check your device for viruses or malware on Windows, Android, or Mac. Find out the signs of infection, the types of scans, and how to run Microsoft Defender Offline for a deeper scan.

Applies To: Microsoft Defender on Android, Microsoft Defender on Mac, Microsoft Defender on Windows

Learn how to find and use the POP, IMAP, and SMTP settings for your Outlook.com account. You can also enable POP or IMAP access, troubleshoot connection errors, and get help from the Outlook.com community.

Applies To: Outlook for Microsoft 365, Outlook for Microsoft 365 for Mac, Outlook 2024, Outlook 2024 for Mac, Outlook 2021, Outlook 2021 for Mac, Outlook 2019, Outlook 2016, Outlook Web App for Office 365, Outlook Web App for Office 365 Small Business, Outlook on the web, Outlook.com, Outlook Web App for Office 365 operated by 21Vianet, Outlook Web App Light, New Outlook for Windows, Outlook for Android, Outlook Mail for Windows 10, Outlook on the web for Exchange Server 2016, Outlook on the web for Exchange Server 2019, Outlook Web App

Learn how to add, set, or remove an email account in Outlook for Windows, including Microsoft 365, Gmail, Yahoo, iCloud, and Exchange accounts. Find troubleshooting tips for password issues and app passwords.

Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016, Microsoft 365 admin, New Outlook for Windows

Find out how to get technical support for Microsoft 365 products and services, depending on your subscription type and version. Chat or request a call back from a support expert, or use the search box or the community forum for more help.

Applies To: Office 2024, Office 2024 for Mac, Office 2021, Office 2021 for Mac, Office 2019, Microsoft 365 for home

Learn how to download and use free, pre-built document templates from Office for Word, Excel and more. Find templates for calendars, business cards, letters, brochures, resumes and more.

Applies To: Excel for Microsoft 365, Word for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, Project Online Desktop Client, Publisher for Microsoft 365, Excel 2024, Word 2024, PowerPoint 2024, Access 2024, Project Standard 2024, Excel 2021, Word 2021, PowerPoint 2021, Access 2021, Project Professional 2021, Project Standard 2021, Publisher 2021, Excel 2019, Word 2019, PowerPoint 2019, Access 2019, Project Professional 2019, Project Standard 2019, Publisher 2019, Excel 2016, Word 2016, PowerPoint 2016, Access 2016, Project Professional 2016, Project Standard 2016, Publisher 2016, Visio Professional 2016, Visio 2010, InfoPath 2013

Learn how to download and install Microsoft 365 or Office 2021 on a PC or Mac with a Microsoft account, work or school account. Find out how to activate, change versions, and troubleshoot common issues.

Applies To: Office 2024, Office 2024 for Mac, Office 2021, Office 2021 for Mac, Office 2019, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Admin, Microsoft 365 for Mac, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Learn how to use a USB flash drive or DVD to install or reinstall Windows 7, 8.1, 10, or 11. Find the software download website, product key, and recovery options for your version of Windows.

Learn how to download and install the offline installer for Office 2016 from your account portal. Follow the steps to create a virtual drive, run the setup file, and activate Office 2016.

Applies To: Office 2024, Office 2021, Office 2019, Office 2016, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin